Forum Discussion
@AmJesse_ The Sims 3 crashes in your dxdiag are just access violations, too generic to be much help here. So it may take some experimenting to figure out the problem. To that end, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 3 and the EA App while testing, not even a browser window.
Additionally, make sure your laptop is plugged in while you're playing—running on battery can cause the laptop to throttle performance to save energy. And tell Windows to use the Nvidia GPU for Sims 3 as well. Hit Windows key-i, open System > Display > Graphics settings, click Browse, select TS3.exe (without the W), choose the high-performance option, and save.
If this doesn't help, let me know whether you've taken steps to limit your in-game framerates. Your laptop's Nvidia MX130 isn't all that fast, and in fact I wouldn't expect it to be able to run all Sims 3 packs together, at least not very well. But it's fast enough to produce higher framerates than necessary while running only the base game plus Supernatural, and limiting fps may help here.
@puzzlezaddict I just did everything i was told to do and still pretty much the same. I select a random sim from the map to test it and as soon as i start playing it freezes and i had to close the game :/
- puzzlezaddict2 years agoHero+
@AmJesse_ Please try everything I described, except now while your computer is offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable. Please also pause OneDrive syncing, if OneDrive is running at all; you can see the option by right-clicking the cloud icon in the lower-right corner of the screen.
If that doesn't help, try everything again (including the clean boot) except in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 3 without reinstalling anything, but your saves and other content won't be available. That can be addressed later; the point now is to find out whether the game runs properly.