The Sims 3 Inconsistently Won't Launch
Hi, I have an issue with my Sims 3 game that's been driving me nuts. It'll open but freeze and stop responding, but only intermittently. Sometimes, the game will work fine for hours and then the next...
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wafumayo Did you install the game through the EA App? If you did, the next time this happens, close the EA App, then look for the EABackgroundService in the Task Manager, and kill it if it's there. I've seen scattered reports of games not launching with this service still running after a previous session.
From now on, please don't use CCleaner or anything else that removes temp files, at least not until the game is working again. Your dxdiag lists no Windows Error Reports at all, which would be odd and perhaps a sign of a system issue if you hadn't deleted the associated data. But CCleaner can remove this data. The thing is, the data is useful for diagnosing system issues.
So if this happens again and killing anything EA- or Sims 3-related doesn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to open Sims 3. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hello! Apologies for the late reply; I was busy with work.
I've tried opening the game multiple times today over the course of two hours, but the Reliability Monitor doesn't show an error for The Sims 3 around any of the times I opened it up. However, when I scrolled back, I saw a few reports from my previous attempts to open it up and so I'm hoping this will work instead.
I'd like to note that I've also excluded Sims 3 and all my expansions from my DEP, which worked. But then after work, I tried to open it again, and it was back to the usual problem of "the game will load and then turn unresponsive after a little while on the black screen."
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