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Ricarde_Official's avatar
Ricarde_Official
Seasoned Hotshot
3 years ago
Solved

The Sims 3 is not launching anymore on EA Desktop App

For some time now, The Sims 3 is not launching on the EA Desktop App. The “Purchase the game” button appears in the game tab even if the game is tied into the account (same issue with The Sims Mediev...
pc
technical issues
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all, 

    The latest release for the EA app contains a fix for the issue discussed in this thread.

    To force an update to the latest version you can perform the following steps:

    • Force close the EA app and EABackgroundService via task manager.
    • Locate and run the EAUpdater.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop or whatever directory you installed the app in.

    This should force the update. 

    If you are still unable to launch The Sims 3 on the EA app after these steps please run an EA Error Report and post your Error Report ID here. 

    Thanks!

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Hey all, 

The latest release for the EA app contains a fix for the issue discussed in this thread.

To force an update to the latest version you can perform the following steps:

  • Force close the EA app and EABackgroundService via task manager.
  • Locate and run the EAUpdater.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop or whatever directory you installed the app in.

This should force the update. 

If you are still unable to launch The Sims 3 on the EA app after these steps please run an EA Error Report and post your Error Report ID here. 

Thanks!

NAMEDO's avatar
NAMEDO
3 years ago
@EA_Cade Nothing worked. Sims 3 failed to launch. Uninstalled EA app, Origin client with "russian" method works, Sims 3 and Medieval starts without errors. EA should fix this bug in EA app or allow players to use Origin!!!

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