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@eleckto01 Try deleting the five cache files in your TS3 game folder in Documents. They should be cleared regularly, even in the absence of game issues. For reference, they are:
- CASPartCache.package
- compositorCache.package
- scriptCache.package
- simCompositorCache.package
- socialCache.package
If that doesn't help, open a new save to see whether the glitch is still there, and let me know. The next step depends on whether this is a save issue or a game folder issue.
- 7 years ago
@puzzlezaddict looks like its only on that save files i opened another house hold save files but nothing hapenned except for now my pets also go bald everytime i zoom out and got their fur back if i zoom in. I tried to delete the caches but still got the glitch.
- puzzlezaddict7 years agoHero+
@eleckto01 Well, the graphics glitch with pet fur suggests this might be a system issue. It would be helpful if you could run a dxdiag and attach the results to a post here (use the Browse button).
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also open the deviceconfig file inside your game folder, and copy the first 40 or so lines into a post here. Be sure to delete the user and computer names if they reference your real name, but none of the other info is specific to your system.
- 7 years ago
@puzzlezaddict Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B360M AORUS Gaming 3
BIOS: BIOS Date: 04/20/18 14:06:49 Ver: 05.0000D (type: BIOS)
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16318MB RAM
Page File: 7792MB used, 10956MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)---------------
Display Devices
---------------
Card name: Radeon RX 580 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_C5801682&REV_E7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16330 MB
Dedicated Memory: 8172 MB
Shared Memory: 8158 MB
Current Mode: 1280 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.646008,0.337414), Green(0.328625,0.615734), Blue(0.146984,0.056164), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: C24F390
Monitor Id: SAM0D2C
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\amdxc64.dll
Driver File Version: 25.20.15017.1010 (English)
Driver Version: 25.20.15017.1010
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 01/02/2019 07:00:00, 1959320 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-C076-29DF5CC2D435}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0xC5801682
Revision ID: 0x00E7
Driver Strong Name: oem11.inf:cb0ae414b1258a48:ati2mtag_Polaris10DS:25.20.15017.1010😛ci\ven_1002&dev_67df&rev_e7
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
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