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hi so i tried option two but it still didn't work
@Mikey009556 Since it's been a while, please post a new dxdiag; and confirm that the new error is the same as the old one, or if it's different, post a screenshot of the new error.
- Mikey0095562 years agoNew Novice
ye its still the same old error
- puzzlezaddict2 years agoHero+
@Mikey009556 Please install the newest graphics driver Dell offers for your computer. You'll want the Intel UHD/Xe driver (Video category) listed here:
https://www.dell.com/support/home/en-us/product-support/product/inspiron-24-5400-aio/drivers
Restart your computer after installing. It's worth going back to the page and clicking This Device near the top to see what other drivers Dell recommends you install—your system may not be completely up to date.
On a different note, are you doing anything to block Windows updates, or do you perhaps take your computer offline at times? I ask because your dxdiag is full of failed Windows updates, which isn't unusual by itself but shouldn't be a problem after a repair install.
- Mikey0095562 years agoNew Novice
hi so the installation was a success but the sims 3 still won't open. wdym by going back to the page and clicking this device? i don't think im doing anything to block updates
- puzzlezaddict2 years agoHero+
@Mikey009556 On the driver download page I linked, just above the list of drivers, there's a box that says Inspiron 5400 AIO (38), which is your computer's model number and is selected by default. To the right, there's another box that says This Device. Click that to see what Dell recommends you install.
- Mikey0095562 years agoNew Novice
i've downloaded all the drivers but it still doesnt work ;<
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