Forum Discussion

Anonymous's avatar
Anonymous
13 years ago
Solved

The Sims 3 on Steam - Supernatural on Origin - what can I do?

I have the Sims 3 on Steam, and I have purchased The Sims: Supernatural. I keep trying to download it, but I keep getting a download error. Is it because Origin doesn't recognize I have The Sims 3 do...
pc
technical issues
  • crinrict's avatar
    crinrict
    13 years ago

    The Steam version is not compatible with the Origin version.

    You can redeem your steam codes on Origin though and download everything through the Origin  client. You will need to uninstall the steam version though.

    Backup the folder in documents to make sure you don't loose your game progress.

Anonymous's avatar
Anonymous
13 years ago

When I try to type in my game codes in Origin it doesn't recognize them.

NyxeeFly's avatar
NyxeeFly
13 years ago

You have to register the codes from steam on www.thesims3.com and then they'll show up on your origin account associated with your sims3 account.

  • Anonymous's avatar
    Anonymous
    13 years ago

    Actually, my codes ar all registered on TheSims3.com -- I have the badges to prove it! -- and its a no go, I had to fill out a support ticket.  For some reason EA not only feels that after its customers have invested in the Steam version that we have to uninstall and move over to Origin in order to play supernatural, but in addition they have invalidated my original codes, making doing so a nightmare.  This is deeply disappointing and unnessessary that in order to play our games we have to go through a support ticket just to be able to activate games we already own again. . . but that indeed is your answer.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,285 PostsLatest Activity: 3 hours ago