Hello, I have tried contacting EA and they have tried helping, but I am still having this issue. I want to finally install my sims 3 that I have had since 2009 onto my newer macbook pro (2018). I have macOS Big Sur. First, I had to disable the origin client technical previews, restarted mac and origin, was then seemingly able to install the base game. Then, it got stuck on "finalizing." If I click on the game icon in my game library, where the "play" button usually is it says "install" so I click that and get a popup. It says I need an external application and if I press install it will do that for me. Click install, a second popup says unexpected installation error code 327682:0. I then uninstalled origin ("the hard way"), and restarted macbook and, redownloaded origin, and restarted everything again. Same process and issues. I have attached 4 screenshots of what is happening for more detailed information. I would love to get to play this on my better computer! Thank you to anyone who has any insight.
Also, I do have my old sims 3 files on my computer (from a backup of my old mac) but I moved them to my desktop from my EA folder. Not sure if that effects anything. EA didn't seem to think it did. They tried to get me to uninstall TS3 through origin, but when I right click on the cog, there is no option to uninstall-only install--> leads to the errors. I have never had sims 3 installed on this macbook.
@hdxo7 From your screenshots, you're clearly downloading the old 32-bit version of Sims 3. The new version says 64-bit on it:
From your screenshots, it looks like you don't have the 64-bit version in your game library. You can click the Filter button in the upper right corner of your screen and dismiss all filters to make sure the game isn't merely hidden.
if that's not the issue, you'll need to contact EA customer support to ask that the "entitlement," as it's called, for the 64-bit version be added to your account.
@puzzlezaddictThank you SO much. It took until today for the EA Help to understand what my issue was and help me fix it. I now have the game up and running. I have a new question that maybe you can answer or direct me to the answer. None of my expansions or packs are downloaded into the game. How do I get them back on it? I haven't played TS3 in so many years I cannot remember anything.
@hdxo7 Open your game library, click on the 64-bit Sims 3 icon, select Expansion Packs (or More > Stuff Packs), and each pack you own should have a "Download" button underneath it. If the packs are listed as "unlocked" but there's no Download button, you'll need to go back to support (I know, sorry) and ask that the entitlements for those packs be added as well. On the plus side, you can keep the support rep on the line until you confirm that your packs are downloadable.
