@hdxo7 From your screenshots, you're clearly downloading the old 32-bit version of Sims 3. The new version says 64-bit on it:
From your screenshots, it looks like you don't have the 64-bit version in your game library. You can click the Filter button in the upper right corner of your screen and dismiss all filters to make sure the game isn't merely hidden.
if that's not the issue, you'll need to contact EA customer support to ask that the "entitlement," as it's called, for the 64-bit version be added to your account.
@puzzlezaddictThank you SO much. It took until today for the EA Help to understand what my issue was and help me fix it. I now have the game up and running. I have a new question that maybe you can answer or direct me to the answer. None of my expansions or packs are downloaded into the game. How do I get them back on it? I haven't played TS3 in so many years I cannot remember anything.
@hdxo7 Open your game library, click on the 64-bit Sims 3 icon, select Expansion Packs (or More > Stuff Packs), and each pack you own should have a "Download" button underneath it. If the packs are listed as "unlocked" but there's no Download button, you'll need to go back to support (I know, sorry) and ask that the entitlements for those packs be added as well. On the plus side, you can keep the support rep on the line until you confirm that your packs are downloadable.
