I finally got through to customer service, here is the chat:
Jebin:Thanks for contacting EA Help! My name is Jebin how may I help you?
you:Sorry
you:I was wondering about the Sims 3 Seasons. I preordered but can't download it.
Jebin:I apologize for the inconvenience caused.
you:No worry, It is a known issue then?
Jebin:I'll be escalating the issue to the expert team.
you:Ok. It shows in the origin app as not yet released. I have gotten the emails with the codes for the preorder bonus.
you:What more information do you need? I haven't been billed for it yet either.
Jebin:Could you provide me with the order number?
you:***********
Jebin:Thank you for the information.
Jebin:Thank you for contacting EA. Is there anything else I can help you with today?
you:Is there an estimate on how long this will take to resolve? Will I be contacted when it is?
Jebin:It will take 10-12 days for the team to contact you.
Jebin:If you need help with anything else, please feel free to contact us anytime!
The chat session has ended. Please contact us again if you need further help.
As you can see, he "hung up" on me. Some customer service!
