That's it.
First, I spoke to someone that looked into my account and said there was a technical glitch that cancelled my pre order last night and that my money will be refunded in 5 business days and for me to re-order it. I am not re-ordering it. This completely annhilated the reason for pre-ordering a game.
Second, it is rare to find me in a sour mood to where I get this upset. The reason is because the professional points have gone down the potty! Why did I "hear" from a friend that this glitch issue was posted on facebook? Why is it that NONE of the affected users were contacted privately via email about it instead? Facebook?? Seriously? Origin has their own website and The Sims 3 has their own website. Whose brilliant idea was it to go on Facebook in order to let people know? Take care of your own first.
Third, I have yet to see this issue posted officially on their respective websites. If it was an attempt to reach out to unregistered users, it was not a good business decision. Of anything, they are probably thinking to just go to their local stores and pay the middle man because it's more convenient. By all means, feel free to correct me if I am wrong :robotvery-happy:. Even if this is not really the case, the least that can be done is to compose a mass letter and send via email to those whom actually pre-ordered. This way, they'd know personally so they wouldn't have to keep wondering about it. Way to make us feel like valued customers.
Again, I apologize for my bitter tone and harsh etiquette. I hope you will all understand this. There is nothing proper about using Facebook and Twitter for something like this involving users transactions. This is not directed at anyone here as I am not judging individuals. The lack of professionalism in communication is just not what I had expected it to be.
Perfectly within your right wecantpickaname. I am beyond pissed at this point with the whole situation. I just don't get the sense that they truly care about their customers. So many different reasons as to why I can't download my game and the fact I have to wait for something pre-ordered directly from them to avoid waiting is sooo counterintuitive. I get that sometimes things happen but this is ridiculous, I just feel soooo used by ea, ugh!
i just got off the phone with these boneheads.....they tried telling me that the reason MY order was canceled is because when i pre ordered the game in AUGUST, i used my debit card (which i lost a month later) so when the game was released and they tried charging my account it wasnt with the same card (because i had a new one issued to me) which is understandable....but my question to her was..."so everyone who is having the same problem as me lost their card too, huh?" she didnt have much to say after that. screw EA's customer service. i feel like i just got ripped off. n now i have to wait 1-2 business days for the 39.99 to not be on hold anymore so i can buy the game again.
