Hey, @puzzlezaddict! Thank you so much for your help. It's really amazing that you took the time to write such a detailed reply when you don't even work for EA. Means a lot!
TL,DR: Tried everything you said, still having issues.
Good point @ the C drive. I already rerouted my documents folder to the D drive when I first got this computer. All TS3 files are located there now. Nonetheless, I cleared out my C drive and got it to about 8-9 GB of space. Although I don't think this should be affecting anything since all TS3 files are on the D drive, which has a ton of space left.
You were right about my FPS, it was uncapped. I tried Nvidia inspector, forcing Vsync on. Didn't change anything when in Windowed mode, so I just went back to regular full screen and set it to 75hz in settings. Game still had the same issue, but I noticed it look a little longer before it froze.
For Windows Game Creators: "Disable Game Mode" doesn't show up as an option in the game mode settings area. There's no switch to tick it on or off. I ticked "Disable fullscreen optimizations" as suggested in the link you gave.
I've attached a new DxDiag to this post.
Thanks again for your help. Seriously appreciate it.
@dentfaceah It's good that you cleared some space, but I don't think 9 GB on C is enough either. It's certainly not enough to say for sure that the problem is somewhere else. I would feel better seeing 15-20 GB free. You're right that having TS3 on D cuts down on the free storage necessary on C, but Windows itself will generate temp files and clog itself up, and it can slow down everything else with it.
If your fps is locked in while in fullscreen mode, and you're fine playing that way, that works. But if you'd prefer windowed (or Windowed Borderless), you could try RivaTuner Statistics Server instead. I use RTSS, and it works great. Unlike the other tools, it does have to be running in the background. Be sure to set the profile using TS3.exe, not TS3W.exe or the launcher executables. The real download, as opposed to any ads you might see, is about halfway down the page.
https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html
If that doesn't help though, it's a good idea to get some data on how your hardware is performing. You can download hwinfo (free) and run it while you play. The portable version doesn't even require installation; just unzip it and launch it directly from Downloads if you want. (If you do want to install, be sure to click the green button, not the orange one.) The portable version is 8 MB on my computer, so it won't cut into the space you've made on C.
https://www.hwinfo.com/download/
Restart your computer, then open hwinfo and run sensors only. Then press the file icon in the lower right corner of the window to start logging. Wait five minutes, open Origin and then TS3, start a new game, play around in CAS for five minutes, then go to live mode and play for five minutes, or until you get a crash. Then end logging. You can upload the log to a free filehosting site and link it here. And please let me know if the game crashes, or if there's anything else weird going on during the test.
I'll take a look at the log, and if I don't see anything, I'll ask someone else to look as well.
Thank you so much again, @puzzlezaddict! Seriously. It means a lot.
I've freed up the C drive much more by moving one of my larger games. I now have 47 GB free on the C drive. Still no change with TS3.
I've downloaded both hwinfo and RTSS and will try them out tomorrow.
Again, thanks a million!
Okay @puzzlezaddict. I tried HWiN.
1-5 min: Wait
6-8: Game's loading up
8-9: Loading town
10-19: CAS
19-20: Live mode / crash
Here's the link to the logs: https://mega.nz/#!PXAWmSIT!TM73rdmMxCekNabJYrIrdzBAGmN9tXwPTb9LOCtmoL8
I really hope that doesn't mark me for spam. If you need it in another file format or from a different file hosting site, let me know.
RTSS also works great for windowed mode. Thanks for the recommendation.
I know I've said it a million times, but thank you thank you thank you. Seriously appreciate all your help.
@dentfaceah First of all, those of us who help regularly do so because we enjoy it. But when we're helping someone who's thorough, who properly follows directions and reports back with all the requested info, and maybe some useful observations as well, as you've done, it can make the process quite fun.
Given how you described the crashing, I wondered about your system temperatures. And that's the issue: your hardware is overheating. Here's what your CPU and GPU temps look like over the entire logging session:
The processor starts to throttle performance when it gets near 90º C, and the graphics card at 80º. But even with the throttling, your processor still has intermittent temps above 90, which is likely why the game crashes.
There are a few other high values in hwinfo's logs that I don't fully know what to do with—if they're cause or effect, and what can be ignored. So I'll ask for a second opinion when I can get one. In the meantime, clean your fans. Even if you've done it recently, a bit of dust or pet hair in the wrong place can quickly build to a large problem. Hopefully, the cleaning will fix the issue. But if not, repeat the test and upload the new hwinfo logs.
(Also, thanks to @holger1405 for teaching me how to do this, as well as all the other things.)
Seeing that now, it makes sense. Some other games I'm playing see frame rate drops or other performance issues when my PC overheats. Considering TS3 is a bit poorly optimized and heavy on the computer, my PC overheating seems to be the most likely cause of these issues.
I'm going to do a thorough cleaning of my fans tomorrow, and will report back soon on whether or not the issue is resolved. If it isn't, I'll provide another log.
Thanks again!
