Forum Discussion

Theresa16Alan's avatar
Theresa16Alan
2 years ago
Solved

The SIMS 3 Supernatural Installation error

Heii there! I just activated my code for SIMS 3 Supernatural, started the download and at 72% it began installing and failed to do so without error code. I have attempted relaunching the EA App, ru...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @Theresa16Alan 

    Are you seeing any kind of error message when the download stops? 

    Let's try the following steps:

    • Open task manager, locate EA Background Service, and end task
    • Clear the cache for the EA app
    • Run the EA app as an administrator 
    • Check for any background applications blocking the EA App
    • Try lowering your User Access Control Settings:
      • Close the EA app
      • Click the Windows button and type "UAC" in the search field
      • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
      • Click Okay the bottom of the window
      • Open the EA app client and try starting the download again

    Let me know how this works for you! 

Theresa16Alan's avatar
Theresa16Alan
2 years ago

Hello,

I have solved it. I had some of the games/expansions on CD and some digitally in EA. I added them all in EA, uninstalled them all and then downloaded them via EA. Then the latest expansion also worked without any problems.

SWEETYLILI123's avatar
SWEETYLILI123
Seasoned Novice
12 months ago

Wait I’m having the same issue I don’t understand what you did cause I have some digital and some with disc’s and I can’t install the disc via the ea app what did you do 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @SWEETYLILI123  Can you register your discs in the EA App, or have you done so already?  Once they're added to the App, you can download them without needing a disc.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,424 PostsLatest Activity: 6 hours ago