The Sims 3 won't launch; Windows 11

I have just bought a pc windows 11 intel 12th generation, like many others , it wont launch it just loops back to start screen. I have downloaded directx9 restarted pc but still no different.

DxDiag attached.

Regards

Zelisted 

I have just purchased a new pc intel 12th generation. Like many others I am unable to get sims 3 to launch , it just goes back to launcher every time.

I installed Directx9 but still the same any advice would be appreciated. Attached DxDiag 

zelisted

@isted2454  Your computer's processor is one of those affected by the Alder Lake issue, meaning if you haven't already, you'll need to apply one of the workarounds in the accepted solution of this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11057820#M248615

However, your dxdiag doesn't list any Sims 3-related errors.  That could mean that something is blocking the game from starting even before it can error out, or simply that your computer has generated enough errors since the last time you tried to play to crowd out the Sims 3-related ones.  Two of those errors are related to the USB 3 driver, so please unplug all your USB devices other than the keyboard and mouse and restart, then you can plug them back in.

For the rest, please run a  couple of basic checks on your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

If you still can't play after all of the above, look for related entries in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that mention Sims 3 or the EA App from after you run DISM and sfc, click "View technical details," then copy the information and paste it into a reply here.  The same goes for any error that happened at exactly the moment you tried to launch the game.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  And if you can't find any errors at all, let me know; that's useful information too.

Many thanks for the Info I will try the steps mentioned 

Les 

 Just posting this whilst i'm doing the other test. Thanks

Source
Sims 3

Summary
Stopped working

Date
‎22/‎04/‎2023 10:59

Status
Report sent

Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 3\Game\Bin\TS3.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS3.exe
Application Version: 0.2.0.32
Application Timestamp: 568d4bac
Fault Module Name: TS3.exe
Fault Module Version: 0.2.0.32
Fault Module Timestamp: 568d4bac
Exception Code: c0000094
Exception Offset: 005511f2
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 5c0c
Additional Information 2: 5c0c23d75afb1c4e336215c5d9c2d9b0
Additional Information 3: 6c22
Additional Information 4: 6c2298de27dce223a0d76f07b9a2a1bb

Extra information about the problem
Bucket ID: de06a40f97a119edbeae1d57e90e5626 (2210736730494883366)

@isted2454  It looks like sfc did its job, which is all I needed to see on that front.  The error you've posted is the one associated with 12th-gen Intel processors, so you'll need to apply one of the workarounds in the thread I linked, and specifically apply it to TS3.exe, without the W.  If the patch doesn't work, try disabling your antivirus and running it again.  If the PowerShell script doesn't work, you might need to update PowerShell, as described here:

https://learn.microsoft.com/en-us/powershell/scripting/install/installing-powershell-on-windows?view=powershell-7.3

Ok many thanks for your help, Much appreciated, I guess I will just sack the sims 3 as my pc is only 2 days old so not worth the trouble.