Hello, I've had an issue with downloading my content from the store, I've been able to buy it but whenever I open the launcher and try to download it I receive the message "There was an error downloading content {0}" any help please?
evuko Does your computer run Windows or macOS? There's a master thread for this issue on a Mac:
The Sims 3 EA APP Mac User Issue - Sims 3 Store Content will not Download | EA Forums - 11137978
I posted all the workarounds I could think of in that thread, but they don't seem to help for most people. Still, you could try them and see if you get lucky.
If your computer runs Windows, that's a completely different story.
Thank you for your help!
Yes, I am on Mac. I'm also unable to log into my account through the actual sims 3 game, I'm able to log in at the launcher (couldn't do that for a bit too but somehow I fixed it) but once I load into the game I am logged out again and can't log in. I've had this issue before and I managed to resolve it but I can't remember how I did it now. The issue only started back up again when I tried to download content. Could these issues be linked?
To note, neither my password nor email have any special characters
evuko The login at the Main Menu is fussy at best and usually doesn't work for me either on my Mac even though it's fine in Windows. But I can install Store and custom content without a problem, so the two aren't directly related. The login from the launcher isn't supposed to carry over, so that part is normal.
What you can try now is clearing the password data on your computer. Open Keychain Access, in Applications > Utilities, search for sims3 , and delete any associated entries. Then try the Main Menu, that is if you want to use it at all. If you get stuck connecting again, just delete the same info in Keychain Access.
For the underlying issue, I've flagged it multiple times, and nothing has ever come of it. I don't know whether that's because it would require an update to Sims 3, and there's no one to work on the game; or EA hasn't managed to figure out the issue; or something else entirely.
I'll merge your posts with that master thread once you've seen this. (Since we have no pagination on the site at the moment, I don't want my reply to get lost.) It would be helpful for you to try again to download a Store item, get the error, and then create an EA App error report and post the report ID here.
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
That's the info EA has been asking for in the master thread.
