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Anonymous's avatar
Anonymous
13 years ago
Solved

"There was an error during startup. Please see the Log for more details" <- driving me insane.!!!!

That isn't my only problem. When I went to download Showtime(I bought an online version from Amazon), it told me it couldn't continue with the set up until I updated my game. So I opened my launcher,...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    13 years ago

    My dad showed me what the problem was. If your account(computer account) is a standard user, you have to right click the icon and run as an administrater because your privileges are insufficient to run the launcher and update the game. As soon as I did that my launcher popped right up. But he also told me that before running the game I needed to exit out of the launcher and reopen it, not running as an admin. because it wouldn't have any of my saved content.

Anonymous's avatar
Anonymous
13 years ago

I have been having this issue for months. A friend wanted to do me a "favor" and torrented an expansion I want (I was going to wait to get it for my bday), and since then, I've had problems. I own the base game and Ambitions, so I uninstalled everything but those two, and got that error, so I uninstalled everything and did a system restore, but still got that error. Somehow I got the base game to work, but not Ambitions, so I emailed customer support and followed all the steps to manually uninstall everything. I still get that error. I haven't been able to play since July. I'm getting close to doing a complete factory restore and getting new games, but any help before I resort to that? I even have my games registered and tried to see if downloading them from Origins would work, but I still get the error when I try to play either one of the games.

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Have you tried any of the suggestions here: http://answers.ea.com/t5/The-Sims-3/Error-during-startup/m-p/1220#M70 ?

    Did you make sure your registry is clean when uninstalling (especially does references to the EP) ?

    I would delete everything again, clean the registery, ditch the user files and make sure you have nothing Sims left on your Computer before reinstalling. Buying the game again won't help. Don't waste your money.

  • ImposibleGirl31's avatar
    ImposibleGirl31
    5 years ago

    That's the reason I've been having issues, too. The "friend" who built my computer torrented all the games I wanted instead of buying them outright and it seems to have destroyed my ability to play anything despite me deleting everything that was torrented and installing what I had from Origin instead. He refuses to take the blame or fix what he did and I have no idea how to fix it.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @ImposibleGirl314  Try using CCleaner and/or Revo Uninstaller to remove all traces of Sims 3 (and any other affected games) from your computer.  Both have free versions that work fine, although it's always possible that one of them misses some files or registry entries.  Then restart your computer, install the base game from Origin, and see whether it loads.

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