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4278062752f36d4e's avatar
4278062752f36d4e
Newcomer
1 month ago

Tier 1 Chat Refuses Proof of Ownership for Physical Sims 3 Games

Hi, I am trying to recover my childhood physical copies of The Sims 3. I have all the original boxes, discs and serial codes. We bought a new laptop without a CD drive, so I wanted to activate them ...
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EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
1 month ago

Hey 4278062752f36d4e​, 

Sorry to say, but we aren't able to support account-related requests here on the forums, as we don't have the tools to do so. If our live support team said that they aren't able to grant digital replacements for your physical games, then I'm afraid there's nothing more we can do. 

With that said, it might be worth looking into external CD/DVD drives as an alternative path to try to access the games you've purchased in the past. Thanks! 

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