[Troubleshoot] Downloading/Installing of Store Content
Introduction
Sims 3 has 4 different ways to enhance the basics of the base game (this does not include third-party custom content which is of course also an option)
Expansion Packs: Expansion...
To ensure that it works well, you should follow the following steps to download. I recommend to always download through your purchase history and not the the Store page (unless you have trouble locating it in your purchase history which can happen if you have a lot of stuff)
Start the launcher through either the shortcut on your desk or Origin.
Login your launcher
Open your browser (Firefox works best, Google is fine too. IE has it's issue, Opera 12 doesn't work at all)
Login to your purchase history
Find the item and click download. You can download multiple items at the same time but that only works on Firefox and IE)
Wait until it's downloaded. This can take some time, depending on the download size and the connection.
Follow the steps in the next post to install.
You do need to be update to at least patch 1.63 (1.67 is the newest but not necessary) to be able to download all Store items.
Common Issues
There are a few common problems with downloading. Please follow the following steps to troubleshoot.
Pressing download only opens Origin
With Patch 1.63. something changed with Origin and pressing download doesn't open the launcher directly anymore. It only opens Origin. You need to start the launcher manually and then press download.
Pressing download doesn't do anything
The browser you're using needs to know what application is associated with sims3packs. Opera seem to have troubles with that. Use IE, Google Chrome or Firefox instead.
There's a log which can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log. Open that with a text editor and read what it says. Below you'll find a few tips on what error means what. Make sure you check the ones with the newest date.
Store Download Failure. Download manifest server error
Your game is not up-to-date. Make sure you update to at least 1.63.
Store Download Failure. Expected more bytes from the server. Missing <instert number> bytes. Server download content <instert number> bytes. For entry <instert number> expected <instert number> but received <instert number>bytes
Store Download Failure. Http read error
Store Download Failure. Failed to transform header
Something is off with the connection. Could be either your AnitVirus or Firewall blocking or something is off with the EA Servers.
Also, if you're downloading bigger files like worlds or large sets, use a LAN connection instead of wifi. Especially the first error points towards a time-out.
User is not entitled to item. We're sorry, but you do not own the item you are trying to download. Please visit www.thesims3.com for more information about purchasing this item.
The store thinks you don't own the items. Most of the time it's just a temporary issue. Try dowloading again. If it doesn't go away, contact a game advisor..
