TS 3 loads to black screen
- 6 years ago
@ErinMAwesome There are a number of errors in your dxdiag, but some of them at least point to a potential issue with your graphics card driver. There's a slightly newer version, and although it's only from 2013, it's worth trying.
The best approach would be to clean uninstall the old driver and then let Windows install the new one. Here's how:
SpoilerThanks again @holger1405 for the screenshots, and for being wonderful in general.First, download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1750
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
Choose GPU in the dropdown menu (step one), then Intel (step 2) if it's not already showing. Then click Clean and Restart (step 3).
Once your computer has rebooted, now back in normal mode, go online again. Intel doesn't offer a Windows 10-compatible driver for your graphics chip, but Windows itself should find one for you. Test the game a couple of times, and let me know how it works.