Unable to cancel simport tour in progress
My game is showing several sims as being on tour. I cannot cancel the tours so the slots remain filled and I am unable to send new sims on tour.
I first searched the official forums for a solution and then here, but the only thread I can find with a similar problem is here: http://forum.thesims3.com/jforum/posts/list/515498.page
I followed the suggestions there but I am still unable to remedy the situation. The steps I have taken so far are:
- total reboot of computer
- attempting to cancel the tours from inside a newly created game in a different neighbourhood
- logged out of Facebook profile while inside game, saved, restarted game and tried again to cancel tours
- deleted cache files
- deleted passport info
- deleted the characters that are stuck on tour
- deleted the save game that the characters were in
- deleted any sims in my export folder
- removed all save game files and created a new neighbourhood to try to cancel the tour
- and finally in desperation a complete reinstall of the game
Even with a clean install of the game, I cannot clear these simport tour slots. I am guessing that this info must be stored externally and that I can't remove it myself.
I suspect there will be little that anyone here can do to help me with this problem, but perhaps someone can tell me how I can contact an EA representative by email as the only options that EA Help gives me are live chat or telephone and both are options that I cannot use. If it makes a difference, I am based in the UK. I have even tried going to the EA customer support facebook page as it was described on the main page here as "Like to get live updates and answers in Facebook". All that gives me is their update page and you can only comment there as a reply to an update posted by EA, and I can see there are endless comments asking for help there already that seem to have no response to them and just get lost and ignored on the page.
Ok, I doubt that they can help you much tbh so if you're ok with me trying to help you (as non-ea), let's try to continue here (I don't expect you to answer right away, you do how you feel confortable)
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I do have a post about the issue but I really really don't see how after removing your entire game, including registery entries and user files, you still have them. It simply makes no sense at all.
I only have the post in German. This is the google translation (so it can be off at times): Showtime SimPort-book entries do not disappear.
I really don't see how this would still work though, given you've gotten rid of everything but it's worth a try.
