Unable to connect to ea download manager!!!!!

Did you change your Email address lately ?

Try the manual patch linked here:

http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-39/td-p/67858/

when i try to run it a message pops up saying the 'installed version could not be determined. the setup will now terminate'

may there be something wrong with my computer or....

What is your base game version right now ?

To find out, open your launcher and hover over the little base game icon in the lower left part of the launcher. It should say 1.39.

More Details can be found here: http://sims3.crinrict.com/en/2011/01/tutorial-how-to-find-your-game-version.html

For Macs: http://bluebellflora.com/ts3-on-a-mac/checking-which-patch-version-youre-running

nope im stuck on 1.21 and i only have generations that i installled that brought my game version to 1.21

I cant play because its not compatible with the ep

Golly... You seriously need to update! Like seriously...

Why are you "stuck"? Won't it let you update?

i really do and no it wont let me! and i seriously need help because i wanna give up but i really want to fix this

This is the same scenerio we are having, stuck on 1.21 and it will not update.  I have tried to manually update to 1.42 and keep getting error messages.  

It's always helpful to post the error messages you're getting.

If you have a file not found or invalid file error, try the manual super patch and not the incremental one.

well i have installed sims 3 on my laptop and i didnt get the error message.

I guess something was wrong with my desktop i dont know but im going to play it on my laptop from now on

IDK if anyone still reads this... but I had that same issue, I went into the "Computer" from the start menu, (C🙂 Drive, Then program files, then Electronic Arts, The sims 3, Support, then EADM, double click on the installer, it will install the EADM and it updates the game!