Unable to connect to origin when launching sims 3

Question

I recently purchased the hard copy discs for the Sims 3 Starter Pack. When I the game disc was unrecognized I received tech support help which had me download Origin and the Sims 3 base game. I was unable to launch my game, and received more tech support. After exhausting the following, I am still unable to play my game:

-reset origin

-disabled proxies

-added to firewall

-opened to gatekeeper

-sign into sims network on game launcher

-support was able to sign into account and connect on a pc

-support re-added starter addition

-clean installed

-do not use mods

-do not use additional AV, FW, VPN

I am currently running macOS Sierra 10.12.6 and can only update to Catalina which is not compatible with this game.

This has been an long process of troubleshooting a game that should run on my computer. PLEASE HELP.

puzzlezaddict · Answer

@maggie-officer&nbsp; Is this your issue?

https://answers.ea.com/t5/Technical-Issues-Mac/Sims-3-quot-There-is-a-problem-connecting-to-the-server-quot/m-p/7104362#M3758

If not, please take a screenshot of the error and attach it to a post.&nbsp; If it is the same error, please try this workaround:

https://answers.ea.com/t5/Technical-Issues-Mac/Sims-3-quot-Important-Message-There-is-a-problem-connecting-to/m-p/8317259#M5856

I take it you haven't installed Late Night yet (it comes with the Starter Pack), because it's associated with a different error.&nbsp; If you plan to install it, the above workaround won't be necessary, because LN isn't affected by that same error.&nbsp; Instead, you'll need to apply this workaround, but only for LN; High-End Loft Stuff is unaffected.

https://bluebellflora.com/sims-3-packs-not-showing-as-installed/

By the way, you can update to High Sierra or Mojave if you want, although doing so doesn't fix either of the above errors.&nbsp; Just download the installer you want and run it.

HS:&nbsp; https://support.apple.com/en-us/HT208969
Mojave:&nbsp; https://support.apple.com/en-us/HT210190

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Unable to connect to origin when launching sims 3

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