Unable to download Into the Future!

depends on where you live US is today usually elsewhere it's 2-3 days after the US release  in europe it will be released on 24th and in the UK on  25th  if you are in the US  then i would try to contact CS

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

edit to add just found this

http://answers.ea.com/t5/The-Sims-3-Into-the-Future/Info-When-does-quot-Into-the-Future-quot-release-in-my-country/td-p/1694443