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Anonymous's avatar
Anonymous
13 years ago
Solved

Unable to start game

Sims 3 used to run on this laptop, but now it no longer does.  I get the error message: "Unable to start the game, Device 0 cannot run this title. No supported video graphics card detected." This is...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    13 years ago

    OK, problem solved.  Thanks!  I reset the graphics drivers by uninstalling the drivers and letting Windows re-install them.  Windows picked a much older version of the driver (version 6.14.10.5068 from 5/1/2009) instead of the latest driver (version 6.14.0010.5420).  Everything is working now.  I do not know yet whether the issue was the reset (uninstall/install) of the driver or the fact that I rolled back to the much older version.  But, I can play Sims 3 now.  Thank you again for the idea!

crinrict's avatar
crinrict
Hero+
13 years ago

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps below:

If you have Microsoft Windows XP:
1. Click the Start button on the Windows Taskbar.
2. Select Run.
3. Type dxdiag in the available text field.
4. Click OK.
5. Click Save All Information.

If you have Windows Vista/Win 7 and do not have a Run selection:

1. Click On Start
2. Type dxdiag into Search Box
3. Program opens
4. Click Save All Information.

Windows 8

1. Make sure you are on the tiled screen
2. Type DxDiag and hit enter
3. Program should open
4. Click Save All Information.

The whole thing won't fit into one post. Split it up in multiple posts.

  • Anonymous's avatar
    Anonymous
    13 years ago

    I clicked "solvd" by mistake.  Is it possible to "unsolve" this?

    • Anonymous's avatar
      Anonymous
      13 years ago

      Here's the first part of the DxDiag output:

      ------------------
      System Information
      ------------------
      Time of this report: 3/25/2013, 22:33:03
      Machine name: LILAC-PC
      Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.130107-0416)
      Language: English (Regional Setting: English)
      System Manufacturer: LENOVO
      System Model: 7417CTO
      BIOS: Ver 1.00PARTTBL(
      Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz (2 CPUs)
      Memory: 2968MB RAM
      Page File: 1445MB used, 3407MB available
      Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 9.0c (4.09.0000.0904)
      DX Setup Parameters: Not found
      DxDiag Version: 5.03.2600.5512 32bit Unicode

      ------------
      DxDiag Notes
      ------------
      DirectX Files Tab: No problems found.
      Display Tab 1: No problems found. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
      Sound Tab 1: No problems found.
      Music Tab: No problems found.
      Input Tab: No problems found.
      Network Tab: No problems found.

      --------------------
      DirectX Debug Levels
      --------------------
      Direct3D: 0/4 (n/a)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (n/a)
      DirectMusic: 0/5 (n/a)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)

      ---------------
      Display Devices
      ---------------
      Card name: Mobile Intel(R) 4 Series Express Chipset Family
      Manufacturer: Intel Corporation
      Chip type: Mobile Intel(R) 4 Series Express Chipset Family
      DAC type: Internal
      Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_20E417AA&REV_07
      Display Memory: n/a
      Current Mode: 1440 x 900 (16 bit) (60Hz)
      Monitor: ThinkPad Display 1440x900
      Monitor Max Res: 1440,900
      Driver Name: igxprd32.dll
      Driver Version: 6.14.0010.5420 (English)
      DDI Version: unknown
      Driver Attributes: Final Retail
      Driver Date/Size: 8/28/2012 18:34:36, 58368 bytes
      WHQL Logo'd: n/a
      WHQL Date Stamp: n/a
      VDD: n/a
      Mini VDD: igxpmp32.sys
      Mini VDD Date: 8/28/2012 18:34:36, 2019200 bytes
      Device Identifier: {D7B78E66-6902-11CF-3661-EE00A6C2CB35}
      Vendor ID: 0x8086
      Device ID: 0x2A42
      SubSys ID: 0x20E417AA
      Revision ID: 0x0007
      Revision ID: 0x0007
      Video Accel:
      Deinterlace Caps: n/a
      Registry: OK
      DDraw Status: Not Available
      D3D Status: Not Available
      AGP Status: Not Available
      DDraw Test Result: Not run
      D3D7 Test Result: Not run
      D3D8 Test Result: Not run
      D3D9 Test Result: Not run

      -------------
      Sound Devices
      -------------
      Description: Conexant HD Audio output
      Default Sound Playback: Yes
      Default Voice Playback: Yes
      Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_17AA211C&REV_1000
      Manufacturer ID: 1
      Product ID: 100
      Type: WDM
      Driver Name: CHDAU32.sys
      Driver Version: 3.64.0015.0000 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: n/a
      Date and Size: 9/20/2011 13:18:38, 822400 bytes
      Other Files:
      Driver Provider: Conexant
      HW Accel Level: Full
      Cap Flags: 0x0
      Min/Max Sample Rate: 0, 0
      Static/Strm HW Mix Bufs: 0, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No
      Registry: OK
      Sound Test Result: Not run

      ---------------------
      Sound Capture Devices
      ---------------------
      Description: Conexant HD Audio input
      Default Sound Capture: Yes
      Default Voice Capture: Yes
      Driver Name: CHDAU32.sys
      Driver Version: 3.64.0015.0000 (English)
      Driver Attributes: Final Retail
      Date and Size: 9/20/2011 13:18:38, 822400 bytes
      Cap Flags: 0x0
      Format Flags: 0x0

      -----------
      DirectMusic
      -----------
      DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
      DLS Version: 1.00.0016.0002
      Acceleration: n/a
      Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
      Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
      Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
      Registry: OK
      Test Result: Not run

      -------------------
      DirectInput Devices
      -------------------
      Device Name: Mouse
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Keyboard
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Poll w/ Interrupt: No
      Registry: OK

      -----------
      USB Devices
      -----------
      + USB Root Hub
      | Vendor/Product ID: 0x8086, 0x2937
      | Matching Device ID: usb\root_hub
      | Service: usbhub
      | Driver: usbhub.sys, 4/13/2008 12:45:38, 59520 bytes
      | Driver: usbd.sys, 8/4/2004 05:00:00, 4736 bytes

      ----------------
      Gameport Devices
      ----------------

      ------------
      PS/2 Devices
      ------------
      + Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
      | Matching Device ID: *pnp0303
      | Service: i8042prt
      | Driver: i8042prt.sys, 4/13/2008 12:18:00, 52480 bytes
      | Driver: kbdclass.sys, 4/13/2008 11:39:47, 24576 bytes
      |
      + Terminal Server Keyboard Driver
      | Matching Device ID: root\rdp_kbd
      | Upper Filters: kbdclass
      | Service: TermDD
      | Driver: termdd.sys, 4/13/2008 17:13:20, 40840 bytes
      | Driver: kbdclass.sys, 4/13/2008 11:39:47, 24576 bytes
      |
      + ThinkPad UltraNav Pointing Device
      | Matching Device ID: *ibm0057
      | Upper Filters: SynTP
      | Service: i8042prt
      | Driver: i8042prt.sys, 4/13/2008 12:18:00, 52480 bytes
      | Driver: mouclass.sys, 4/13/2008 11:39:48, 23040 bytes
      | Driver: SynTP.sys, 4/22/2010 17:17:40, 244784 bytes
      | Driver: SynTPAPI.dll, 4/22/2010 17:16:12, 165160 bytes
      | Driver: SynCOM.dll, 4/22/2010 17:16:08, 173352 bytes
      | Driver: SynCtrl.dll, 4/22/2010 17:16:10, 210216 bytes
      | Driver: SynTPRes.dll, 4/22/2010 17:16:48, 8721704 bytes
      | Driver: SynTPCpl.dll, 4/22/2010 17:16:16, 1205544 bytes
      | Driver: SynCntxt.rtf, 4/22/2010 17:03:12, 2670530 bytes
      | Driver: SynZMetr.exe, 4/22/2010 17:16:06, 247080 bytes
      | Driver: SynMood.exe, 4/22/2010 17:16:02, 238888 bytes
      | Driver: SynTPEnh.exe, 4/22/2010 17:16:04, 1725736 bytes
      | Driver: SynTPCOM.dll, 4/22/2010 17:16:14, 107816 bytes
      | Driver: Tutorial.exe, 4/22/2010 17:16:08, 337192 bytes
      | Driver: InstNT.exe, 4/22/2010 17:15:58, 124200 bytes
      | Driver: SynISDLL.dll, 4/22/2010 17:16:12, 218408 bytes
      | Driver: SynUnst.ini, 4/29/2010 17:17:44, 679324 bytes
      | Driver: SynTPHelper.exe, 4/22/2010 17:16:04, 103720 bytes
      | Driver: SynChiralRotate.mpg, 9/17/2008 13:13:08, 382277 bytes
      | Driver: SynFlick.mpg, 9/3/2008 11:27:28, 737975 bytes
      | Driver: SynPinch.mpg, 9/3/2008 11:27:28, 286463 bytes
      | Driver: SynMomentum.mpg, 9/3/2008 11:27:28, 246230 bytes
      | Driver: SynLinearVHScroll.mpg, 9/3/2008 11:27:28, 929103 bytes
      | Driver: SynChiralVHScroll.mpg, 9/3/2008 11:27:28, 1620778 bytes
      | Driver: SynTwoFingerVHScroll.mpg, 3/16/2009 09:44:00, 746464 bytes
      | Driver: SynPivotRotate_ChiralRotate.mpg, 4/9/2009 17:04:14, 1142810 bytes
      | Driver: SynThreeFingerFlick.mpg, 3/16/2009 09:44:00, 633621 bytes
      | Driver: SynThreeFingersDown.mpg, 3/16/2009 09:44:00, 215907 bytes
      | Driver: SynTPLpr.exe, 4/22/2010 17:16:46, 128296 bytes
      | Driver: TP4table.dat, 10/13/2009 11:34:48, 7136 bytes
      | Driver: TP4scrol.dat, 10/13/2009 11:34:48, 7136 bytes
      | Driver: TP4Sc_JP.htm, 8/14/2006 10:41:46, 12801 bytes
      | Driver: TP4Sc_GR.htm, 8/14/2006 10:41:46, 14792 bytes
      | Driver: TP4Sc_IT.htm, 8/14/2006 10:41:46, 14300 bytes
      | Driver: TP4Sc_SP.htm, 8/14/2006 10:41:46, 13687 bytes
      | Driver: TP4Sc_FR.htm, 8/14/2006 10:41:46, 13545 bytes
      | Driver: TP4Sc_FI.htm, 8/14/2006 10:41:46, 15345 bytes
      | Driver: TP4Sc_NL.htm, 8/14/2006 10:41:46, 13896 bytes
      | Driver: TP4Sc_NO.htm, 8/14/2006 10:41:46, 12976 bytes
      | Driver: TP4Sc_DK.htm, 8/14/2006 10:41:46, 13551 bytes
      | Driver: TP4Sc_SE.htm, 8/14/2006 10:41:46, 12834 bytes
      | Driver: TP4Scrol.htm, 8/14/2006 10:41:46, 13233 bytes
      | Driver: TP4-A123.GIF, 8/14/2006 10:41:46, 43499 bytes
      | Driver: TP4-ASR.GIF, 8/14/2006 10:41:46, 120911 bytes
      | Driver: TP4-HEAD.GIF, 8/14/2006 10:41:46, 22797 bytes
      | Driver: TP4-I.JPG, 8/14/2006 10:41:46, 894 bytes
      | Driver: TP4-IMG.JPG, 8/14/2006 10:41:46, 756 bytes
      | Driver: TP4-ISR.JPG, 8/14/2006 10:41:46, 753 bytes
      | Driver: TP4-MG.GIF, 8/14/2006 10:41:46, 26890 bytes
      | Driver: TP4-NOTE.GIF, 8/14/2006 10:41:46, 201 bytes
      | Driver: TP4-SC.GIF, 8/14/2006 10:41:46, 73657 bytes
      | Driver: TP4SCROL.CSS, 8/14/2006 10:41:46, 5537 bytes
      | Driver: SynPivotRotate.mpg, 4/9/2009 17:04:14, 770663 bytes
      | Driver: SynTPCo4.dll, 4/22/2010 17:16:14, 120104 bytes
      | Driver: WdfCoInstaller01009.dll, 8/7/2009 09:49:36, 1461992 bytes
      |
      + Terminal Server Mouse Driver
      | Matching Device ID: root\rdp_mou
      | Upper Filters: mouclass
      | Service: TermDD
      | Driver: termdd.sys, 4/13/2008 17:13:20, 40840 bytes
      | Driver: mouclass.sys, 4/13/2008 11:39:48, 23040 bytes

      ----------------------------
      DirectPlay Service Providers
      ----------------------------
      DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
      DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
      DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
      DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
      Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
      IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
      Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
      Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

      DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
      DirectPlay Test Result: Not run
      Registry: OK

      -------------------
      DirectPlay Adapters
      -------------------
      DirectPlay8 Modem Service Provider: Standard 33600 bps Modem
      DirectPlay8 Modem Service Provider: ThinkPad Modem Adapter
      DirectPlay8 Serial Service Provider: COM3
      DirectPlay8 TCP/IP Service Provider: Wireless Network Connection - IPv4 -

      -----------------------
      DirectPlay Voice Codecs
      -----------------------
      Voxware VR12 1.4kbit/s
      Voxware SC06 6.4kbit/s
      Voxware SC03 3.2kbit/s
      MS-PCM 64 kbit/s
      MS-ADPCM 32.8 kbit/s
      Microsoft GSM 6.10 13 kbit/s
      TrueSpeech(TM) 8.6 kbit/s

      -------------------------
      DirectPlay Lobbyable Apps
      -------------------------

      ------------------------
      Disk & DVD/CD-ROM Drives
      ------------------------
      Drive: C:
      Free Space: 72.4 GB
      Total Space: 146.7 GB
      File System: NTFS
      Model: FUJITSU MHZ2160BH G1

      Drive: D:
      Model: HL-DT-ST DVDRAM GSA-U20N
      Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:46, 62976 bytes

      --------------
      System Devices
      --------------
      Name: Intel(R) WiFi Link 5300 AGN
      Device ID: PCI\VEN_8086&DEV_4236&SUBSYS_10118086&REV_00\4&318470AD&0&00E1
      Driver: n/a

      Name: Intel(R) Management Engine Interface
      Device ID: PCI\VEN_8086&DEV_2A44&SUBSYS_20E617AA&REV_07\3&B1BFB68&0&18
      Driver: C:\WINDOWS\system32\DRIVERS\HECI.sys, 4.02.0000.1008 (English), 6/23/2009 12:49:58, 40832 bytes

      Name: Mobile Intel(R) 4 Series Express Chipset Family
      Device ID: PCI\VEN_8086&DEV_2A43&SUBSYS_20E417AA&REV_07\3&B1BFB68&0&11
      Driver: n/a

      Name: Mobile Intel(R) 4 Series Express Chipset Family
      Device ID: PCI\VEN_8086&DEV_2A42&SUBSYS_20E417AA&REV_07\3&B1BFB68&0&10

      • Anonymous's avatar
        Anonymous
        13 years ago

        The DxDiag output file is bigger than 20,000 and I have only sent the first part.  Please let me know if you need the rest.

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