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Anonymous's avatar
Anonymous
13 years ago
Solved

Unable to start game

Sims 3 used to run on this laptop, but now it no longer does.  I get the error message: "Unable to start the game, Device 0 cannot run this title. No supported video graphics card detected." This is...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    13 years ago

    OK, problem solved.  Thanks!  I reset the graphics drivers by uninstalling the drivers and letting Windows re-install them.  Windows picked a much older version of the driver (version 6.14.10.5068 from 5/1/2009) instead of the latest driver (version 6.14.0010.5420).  Everything is working now.  I do not know yet whether the issue was the reset (uninstall/install) of the driver or the fact that I rolled back to the much older version.  But, I can play Sims 3 now.  Thank you again for the idea!

crinrict's avatar
crinrict
Hero+
13 years ago

Strangely enough your DxDiag does not show how much dedicted memory you have. I wonder if there's something wrong with the chip.

I'm not very good at hardware stuff but I'll see if I can get someone else to help you out.

Gardia's avatar
Gardia
Seasoned Ace
13 years ago

I've been reading around, there is not much information on this =/  I did find that some people updated their graphic drivers and it fixed it for them, can you try?

  • Anonymous's avatar
    Anonymous
    13 years ago

    > I did find that some people updated their graphic drivers and it fixed it for them, can you try?

     

    I have just updated the graphics drivers to what I believe are the latest ones for this chipset (version 6.14.0010.5420).  It did not solve the problem.

    • Gardia's avatar
      Gardia
      Seasoned Ace
      13 years ago

      I'm still searching..

      • Anonymous's avatar
        Anonymous
        13 years ago

        OK, problem solved.  Thanks!  I reset the graphics drivers by uninstalling the drivers and letting Windows re-install them.  Windows picked a much older version of the driver (version 6.14.10.5068 from 5/1/2009) instead of the latest driver (version 6.14.0010.5420).  Everything is working now.  I do not know yet whether the issue was the reset (uninstall/install) of the driver or the fact that I rolled back to the much older version.  But, I can play Sims 3 now.  Thank you again for the idea!

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