Visit The Sims 3 Internet features

are you using the same user name and password on the sims 3 site as you have in origin , also if you registered your code on origin they automatically register it for you on your the sims 3 account so you do not need to register the game on the sims 3 too

Will the location of origin where? Login account is no problem playing the game all cards in the registration number can not create character visits identity function

ahh you get the invalid code message ?

http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-p/194028#M8203

I show the following () problem

(The serial code you entered is invalid. Please enter a valid serial code and re-submit. Leave serial code empty to register without a serial code.
What does this mean?)

Please help me deal with another and turn these days I do not understand the game has slowly lost confidence do not let me feel that money is kind of sad in this body

FAQ  http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-p/194028#M8203

if you still have code issues after you will have to contact CS as only they can deal with codes

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html