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TWLD137's avatar
TWLD137
Newcomer
9 days ago

Want to reinstall packs, can't re-redeem codes.

I have ended up buying all of the Sims 3 expansion packs over the years. Most of them show up on the EA app and I was able to reinstall them, but there are a few that I must have installed without Origin, so they don't show up on my account. I still have the disks with the codes, but of course it says the code has already been redeemed. YEAH, BY ME A HUNDRED YEARS AGO! Sure I understand, but it is frustrating because I have the disk in my hand and you're saying I can't even play it? :(

Does anyone have a solution for this? Like is there a way to get a new code or something? I don't want to have to buy them again (I wouldn't anyways). 

By the way, the packs I am having trouble with are Late Night, Showtime, University Life, Island Paradise, and High End Loft Stuff.

mac
technical issues

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 days ago

    TWLD137  You'll need to contact EA customer support for help.  First, take a photo for each pack showing the disc, its case, and the product code (clearly readable).  You can upload these when you submit the help request.

    I would strongly suggest using the live chat option rather than email.  If you don't see it, try this link:

    https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

    Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

    Alternately, try using the help site without being signed in.  Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.

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