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esperelda's avatar
esperelda
4 years ago
Solved

"Warning; Unrecognized Video Card. Your video card not found in our database.

My computer recently updated its AMD Radeon R7 200 Series graphics and when I try playing my game I get this message: "Warning; Unrecognized Video Card. Your video card was not found in our database....
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @esperelda  If you installed via disc but then Origin patched the game to 1.69, you'd need to use TS3.exe, and if you're still on patch 1.67, you'd need to use TS3W.exe.  You can see the patch level in the launcher, or you can see which .exe the game uses through the Task Manager.  Or you can add both TS3.exe and TS3W.exe and set the limit to 60 for each one.  It doesn't really matter; you'll get to the same place regardless.  And yes, the files that end in .exe are executables.

    If you double-click on an .exe, it should be added to RTSS, and then you can set the fps limit for that .exe.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@kaglett  Sims 3 will stutter some no matter what you do.  I have a desktop with an i7-9700K and an RTX 2070, and I get stutter when horses are on-screen or close by, and occasionally for no known reason.  It's not ideal but also not terrible in the grand scheme of things, at least not for me.  If you haven't already, try turning down water and high-detail lots in the graphics options; I use "mirrors only" and 2, respectively, when I'm not taking screenshots.

Other than that, the Smooth Patch may help, as will playing at your laptop screen's native resolution (1920x1080 in your case) if you're not already.  If you do add the Smooth Patch, keep in mind that the .package files, the ones supposed to go into Mods > Packages, are not compatible with NRaas MasterController.  These can simply be deleted; the files that go into Bin are fine.

Beware of performance improvement guides, which often recommend changes that won't help and could hurt performance.  For example, many will claim that you can increase the game's RAM use.  This is mathematically impossible, and the value that supposedly controls it refers to a different resource and is also 20 GB, not 2.  The point is, read critically and make one change at a time so you can undo anything that turns out to be a problem.

For Control, I don't know anything useful about troubleshooting it.  But I do seem to remember that you can play using DX11 or DX12, so try switching from whichever one you're using now to the other.  Aside from that, you're better off asking on a dedicated forum for that game.  And also, lowering your computer's baseline memory use may help a lot; see below.

Your second screenshot shows half the RAM in use at the time, which is a lot if you're not running anything in particular.  Even 30% is a bit high for 12 GB installed.  The third screenshot shows a number of apps that use significant resources and absolutely do not need to be starting with Windows: Adobe Acrobat, the Epic launcher, Java Update Scheduler, Lenovo Vantage, Teams.  I would disable all of them at startup, and Grammarly too if you don't need it all the time.  This doesn't mean the apps won't run when you want them to, only that they won't run on their own when you'd rather use that memory for something else.

kaglett's avatar
kaglett
2 years ago

I see. I'm all too aware the performance of sims 3 being infamous for stuttering no matter what, but I'll definitely keep that in mind. I will follow all your tips for the sims, and yeah will make sure to take it much slower in future, one change at a time. I'll also make backups of course. 

Edit: Also yes, I have installed smoothpatch in the past, that was part of the guide I followed, and I believe it helped noticeably.

As for control, thank you, I will look into directx. And I will check a dedicated forum there. The game used to play smoothly so I was worried it was not a game specific issue, but rather a general problem with my graphics drivers. But if nothing can be troubleshooted deeper for that general problem, I will take a look at game specific forums. I think I can finally lay to rest perhaps graphics drivers being the problem, because that was something I could not let go of.

Edit: Oh I will also mention that earlier in the year, last year perhaps, I wiped my laptop and somewhat forcefully reinstalled windows 10, since my window to downgrade from windows 11 had passed. Windows 11 gave me issues, to some of my apps and games if I remember right. Do you think this wipe might've caused issues, if the drivers aren't the cause of issues. And do you think it might be worthwhile to reinstall windows again but with a more methodical, clean reinstall bc perhaps I did not do it that way last time? Would that also fix all driver issues and let me start afresh. 

I'll also look into my memory. I did not realize that was unusually high, even at 30%. I will look into troubleshooting that in general. I will try disabling all startup apps just to see, then slowly enable some I find essential one by one. I have a sync service running, for one of my note taking software, so maybe that might be it. 

This is my final simple question. I've attached below an image of the nvidia driver download page. What were the options you selected, just so I know the right driver to always install in future.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @kaglett  If other games, or other apps in general, were running poorly, I might wonder about a system issue.  Even then, I wouldn't go straight to a clean reinstall of Windows, although that might end up being easier than more incremental troubleshooting.  But if the only problem is with Control—as noted, Sims 3 will stutter even when you're doing everything right—then I'd try to address that separately and not see it as evidence of an overall problem.

    You could of course do a clean wipe if you wanted to; I'm just saying from my perspective, that's wholly unnecessary at this point.  And the previous wipe is probably not the cause of the problems you're seeing either.  Even if you take an unusual approach, a clean install is a clean install, and nothing short of a hardware error should persist from one install to the next.

    For the graphics driver, I chose GeForce > GeForce GTX 16 Series (Notebooks) > GeForce GTX 1650 Ti > Windows 10 64-bit > Game Ready Driver (GRD) > English (US), but it doesn't actually matter much.  The game ready driver is the same for Windows 10 and 11 and for all cards still supported: you could pick a 40-series card, or a 9-series, and download the same driver.  If you're curious, choose a few different categories in turn and check the driver version numbers.

  • kaglett's avatar
    kaglett
    2 years ago

    I see. Thank you so much for taking the time out of your day to help me. I've been at my wits end with my graphics issues, and so I really do appreciate it. I think I can allow myself to feel more at ease now. 

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