Where is my promo code for free stuff pack with sims 3 Paradise Island?

As it's been over 48 hours, try contacting EA: https://help.ea.com/contact-us. For help with navigating the site, see this: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html.

As far as I'm aware, the code for the stuff pack should have been in a separate email. 

Please let me know what happened with EA, as it will help other users with this problem

Thanks 

Andromache