Why is my Sims 3 Launcher Welcome screen not working?

Hi! I have a bit of a problem. When the launcher for my game appears the welcome screen where I log in is just a blue screen. So I cannot log into game. I have pressed play and got to the library pag...

technical issues

toastergirl88
8 years ago
Issue resolved!

Anonymous

8 years ago

Approved

Did you try to reinstall?

toastergirl88

8 years ago

No I can still play, just not log in. Comes onto white screen now with Website cannot display page. This really sucks!!!

toastergirl88
8 years ago
Issue resolved!
- sims3294
  8 years ago
  What was the solution? I am having the same issue for 3 days now. tried all the troubleshooting.
  - roberta591
    Hero (Retired)
    8 years ago
    @sims3294 Is your computer a pc or mac? If a pc try deleting the browsing history in IE (Internet Explorer). It had to be IE as the game uses IE to communicate.