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chibi_neko95's avatar
chibi_neko95
12 years ago

Won't install Sims 3 Dragon Valley

I don't understand. I bought this game from Wa-Mart, put the game disk in, it went through the whole installation process, then the launcher prompted me to type in the redemption code, which I did, b...
pc
technical issues
carolnaves91's avatar
carolnaves91
12 years ago

same here!

I've already redeemed the code but it won't appear in my purchased history

carolnaves91's avatar
carolnaves91
12 years ago

And I tried the 2 codes that came within the package

all I've gotten in my history of purchase were 2 download options for celtic itens (don't remenber the name of the package)

@carolnaves91 wrote:

same here!

I've already redeemed the code but it won't appear in my purchased history



  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    it may be possiable you got two codes for celtic lands when you should have been given a code for dragon valley and one for celtic lands

    try to contact CS about that

    They can be found here: https://help.ea.com/contact-us
    Choose a category, a game and a platform for the contact options to show up.
    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

    • Anonymous's avatar
      Anonymous
      12 years ago
      Approved

      I am having a similar issue. I install the disc but it never prompts me to put in the code it just says it had been successfully installed. However, there is no icon on my desktop for it and selecting auto play just goes through the installation again. I also tried redeeming the code online and the code for my original sims 3 game but it won't accept them.

      I agree that EA should go back to the way things were. I don't even use online play when I'm playing my games.

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