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Anonymous's avatar
Anonymous
10 years ago
Solved

World Downloads

I'm having problems with worlds that I have bought and they say that they have been delivered and downloaded, they are also showing on my purchase order history but not appearing on my origins game. ...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    10 years ago

    @crysonna Please contact an Advisor and theys hould be able to check what is going on here: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Let us know if you run into any trouble with this!

Anonymous's avatar
Anonymous
10 years ago

I tried going that route and downloading it from the Purchase History and then through the game launcher, but they are not showing in the Download menu so that I can download them in the Game Launcher, and when I hit the Download button on Purchase History it opens the game launcher but does nothing else.

roberta591's avatar
roberta591
Hero (Retired)
10 years ago

@pakrause062015 What is the version of your game? Did you try restarting your computer and trying the download again? A guess is there are sales going on and the servers may be very busy so it may take a little time for the download to start (no more then 5 minutes).

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