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sirdayne's avatar
sirdayne
4 years ago
Solved

[ARCHIVED] [HSY] SocialBunny caused crash to desktop

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.90.358.1030
What expansions, game packs, and stuff packs do you have installed? All EPs including High School Years, Game Packs: Realm of Magic, Strangerville, Jungle Adventure, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat, Stuff Packs: Paranormal, Nifty Knitting, Laundry Day, Vintage Glamour, Kids Room, Movie Hangout, Spooky, Cool Kitchen, Luxury Party
Steps: How can we find the bug ourselves? My two sims (huband and wife) were on a date at Elixirs and Brews bar in Glimmerbrook. The date finished successfully with Gold awarded. There were a lot of Sims around and paparazzi because my main sim is a 5 star celeb. I clicked on SocialBunny because there was a notification dot there. The game crashed to desktop. I lost 2 hours of progress. Note that I was using SocialBunny from a different lot. I had started using it from the home residence.
What happens when the bug occurs? CTD (Crash to Desktop)
What do you expect to see? The game open the SocialBunny menu and not quit the game
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Installing the High School Years expansion and using SocialBunny

‌

To reiterate, 
The game crashed to desktop when I used SocialBunny from a different lot.

I lost 2 hours of progress (all progress since last save).

Edit By Crinrict: Added Tag to Title

14 Replies

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  • sirdayne's avatar
    sirdayne
    4 years ago
    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version>
    <sessionid>f395eefc1e71b52c62e2c237</sessionid>
    <type>crash</type><sku>ea.maxis.sims4_64.15.pc</sku>
    <createtime>2022-07-28 18:54:15</createtime>
    <buildsignature>Local.Unknown.Unknown.1.90.358.1030-1.200.000.570.Release</buildsignature>
    <systemconfig></systemconfig>
    <categoryid> 0x140d41020</categoryid>
    <stack> 0x140d41020 0x140d33964 0x140d33733 0x140d38c73 0x140debf1e 0x140dec6c0 0x140debd87 0x140d55de3 0x140d4fbc0 0x140d21604 0x140dcf32e 0x140dbc3e8 0x140d39acd 0x140d69eed 0x140d34d2b 0x140d33733 0x140d38c73 0x140debf1e 0x140dec78e 0x140df073d 0x140de5618 0x140d39acd 0x140d69eed 0x140d34d2b 0x140d33733 0x140d38c73 0x140debf1e 0x140dec78e 0x140df073d 0x140de5618 0x140d39acd 0x140d69eed 0x140d34d2b 0x140d33733 0x140d38c73 0x140dec17b 0x140dec6c0 0x140df073d 0x140de5618 0x140d39acd 0x140d69eed 0x140d34d2b 0x140d33733 0x140d38c73 0x140dec17b 0x140dcb44a 0x140d309eb 0x140e7148a 0x140ccb54a 0x140c5d863</stack>
    <threads></threads>
    <screenshot></screenshot>
    <memdump></memdump>
    <contextdata>Client Session Time: 6425.98<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 10,5,113,50894<br />Modded: False<br />SystemInfo: Windows 10 10.0.19043 GPU: AMD RADV VANGOGH aticfx64.dll 32767.65535.65535.65535, GUID: 00000000-0004-0000-0000-000000000000<br /></contextdata></report>

    Forum would not let me upload as for some reason it is reading as XML (?)

    Also couldn't upload as zip.

    Pasted contents of file above, below is formatted for readability.

    SessionID

    f395eefc1e71b52c62e2c237

    Type

    crash

    SKU

    ea.maxis.sims4_64.15.pc

    CreateTime

    2022-07-28 18:54:15

    CategoryID

    0x140d41020

    BuildSignature

    Local.Unknown.Unknown.1.90.358.1030-1.200.000.570.Release

    Stack trace

    0x140d41020 0x140d33964 0x140d33733 0x140d38c73 0x140debf1e 0x140dec6c0 0x140debd87 0x140d55de3 0x140d4fbc0 0x140d21604 0x140dcf32e 0x140dbc3e8 0x140d39acd 0x140d69eed 0x140d34d2b 0x140d33733 0x140d38c73 0x140debf1e 0x140dec78e 0x140df073d 0x140de5618 0x140d39acd 0x140d69eed 0x140d34d2b 0x140d33733 0x140d38c73 0x140debf1e 0x140dec78e 0x140df073d 0x140de5618 0x140d39acd 0x140d69eed 0x140d34d2b 0x140d33733 0x140d38c73 0x140dec17b 0x140dec6c0 0x140df073d 0x140de5618 0x140d39acd 0x140d69eed 0x140d34d2b 0x140d33733 0x140d38c73 0x140dec17b 0x140dcb44a 0x140d309eb 0x140e7148a 0x140ccb54a 0x140c5d863

    Client Session Time: 6425.98

    Num Save Errors: 0

    Num Load Errors: 0

    Current Game State: 0xbe7da869

    Game Sub-state: 0x1020b807

    LoadingScreenActiveFlag: 0

    Origin Version: 10,5,113,50894

    Modded: False

    SystemInfo: Windows 10 10.0.19043 GPU: AMD RADV VANGOGH aticfx64.dll 32767.65535.65535.65535, GUID: 00000000-0004-0000-0000-000000000000

  • elysevilla's avatar
    elysevilla
    Rising Adventurer
    4 years ago

    It just happened to me right now, I was playing, and suddenly one of the times I've entered Social Bunny the game has been blocked....for what it's worth, I've noticed since I installed the expansion, that it took a while to load the social bunny app, and the more friends I add, the longer it takes to open. My sim was in high school and I opened the app several times, I added classmates to the social network, and then when I tried to open it again, the game crashed and I had to restart the computer, Of course I've lost my first day of school progress and my teen sim's first crush ☹️

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @sirdayne Thanks.

    Yes, to upload you just need to remove the xml part from the file. That should help. Or upload as rar. Zip files are not allowed.

    @elysevilla Are you also on PC ?
  • elysevilla's avatar
    elysevilla
    Rising Adventurer
    4 years ago
    @crinrict
    Yes, on pc, but I don't have any lastcrash file, I guess it's because I had to restart the pc...
  • PrincessFiMH's avatar
    PrincessFiMH
    Rising Novice
    3 years ago

    I had a nearly identical problem and lost all the progress from my last save (about 30 minutes).  I was using SocialBunny and trying to make a post and it didn't bring up the post but instead, has blocked me out of the game as I sit and watch my sim on pause with the screen blue-d out.

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