Please use this thread going forward: Save Game Corruption (Disappearing Lots/Error 800 or 801) | EA Forums - 5037272
I followed the instructions you posted, and it seemed to change nothing. Any other suggestions? Maybe I did something wrong? The Electronic Arts folder appears to be back in Documents and I turned off everything else you said to do.
Let's check by doing a proper search. Please open Terminal and copy and paste the following command then hit Enter/Return:
find ~ -type d -name "*The Sims 4*" 2>/dev/null
After a little while it will return the results of the search. Please copy and paste the results in a post here.
@Bluebellflora this is what it said
/Users/ashleybatchelder/Desktop/Electronic Arts/The Sims 4
/Users/ashleybatchelder/Applications/The Sims 4 Packs
/Users/ashleybatchelder/Applications/The Sims 4.app
/Users/ashleybatchelder/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app
/Users/ashleybatchelder/Documents/Electronic Arts/The Sims 4
Ashleys-MacBook-Air:~ ashleybatchelder$
Ok, that all looks as it should. Can you do a super repair - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815
Then, rename the Sims 4 folder in the Documents > Electronic Arts folder so a new one is created (because you're already moved one to the desktop) . Load the game, start a new household and see if it works as it should. Let me know how you get on 🙂
Not sure if I did something wrong, but I thought I did everything you said to do and it is still giving me the same issues. 😞
