[ARCHIVED] Reaper's Rewards: Plumbob icons for Quests no longer available

I started the Reaper event and got as far as where it indicates I should wait for the Ambrosia Newsletter. The newsletter either never arrived or disappeared, as it wasn't in my character's inventory after getting the mail, and I've had at least one more delivery since, and I didn't get the points for it. And instead of the quests coming up when clicking the Grim icon, it's a list of the event rewards and a brief description of the two quest chains.

I play on PC and don't use any mods. I tried, after reading some suggestions: restarting, playing as another character in the same world and using their mailbox. Creating a new character and save. There is no option to 'reorder' the gazette or to expedite the delivery.

Here is a picture of what I get when I click the Grim icon now:

Edit By Crinrict: Adjusted to title and moved to bug forum for now

EA_Cade
4 months ago
Hey all!

While we're tracking issues with the Reaper's Rewards event, threads that were once dedicated to a single issue have turned into a bit of a collection of similar, but not identical issues. For clarity (and to assist the teams working on these issues), I'll be locking this thread and sharing links to 2 other threads that I've set up to capture valuable information to aid the team.

Issue 1: Reaper's Rewards: No Event at All

This thread is for those who upon reaching the main menu have no event tab, and in game have no Grim icon to click on to open the Event UI.

Issue 2: Reaper's Rewards: Grim Icon Visible But No Quests Available.

This thread is for those of you who see the Events tab (seen below) on the Main Menu and have the Grim icon in game, but do not see any quests available.

AKA "No Plumbob Icons" issue.

Additionally, the following issue reported in this thread should no longer be occurring. Please create a new thread in this forum if you run into them on the latest base game version:

Issue 3: I have a quest in my UI but the objectives are empty.

This was a knock on issue caused by specific mods and should no longer be occurring. If you are running into this issue please ensure that you have fully updated The Sims 4.

778 Replies

Replies have been turned off for this discussion

Sabrina010812
5 months ago
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? I don't know the number but its the latest version as of 9/24/2024
What expansions, game packs, and stuff packs do you have installed? I have all of the packs except for Journey to Batu
Steps: How can we find the bug ourselves? Go into a save.
What happens when the bug occurs? I'm trying to play reapers rewards event, but the quests thing that pops up for holidays and events is not popping up so I can't do the event.
What do you expect to see? The holiday/events quest panel in the upper left corner with the quests for reapers rewards.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
‌
I don't have a picture or anything to put here sooo uhh...
crinrict
Hero+
5 months ago
~~@Sabrina010812 Do you have empty tasks or is the entire thing missing ?~~

~~If everything is missing, please repair your game and make sure you delete the localthumbcachefile after REMOVING your mods and not just disabling them.~~

Using this thread to give some pointers.

It's currently unclear what's causing this issue but there's a few theories and things you can try. Please be aware that this is NOT the issue that was fixed. It's different.

Start a new save game and see if it works there.

Be patient while loading the game. Wait a but until the GUI has fully loaded.

Don’t pause the game before and shorty after a loading screen.

Move the file Documents>Electronic Arts>The Sims 4>accountDataDB.package to the desktop (the Happy Home Login Event rewards have been moved to base game. You don’t have to fear loosing them).
crinrict
Hero+
5 months ago
@kannbrown65 Could you post a pic of the tasks you have in game ? There's two plumbob icons. You can switch between task there.
kannbrown65
Seasoned Adventurer
5 months ago
That's the issue, I don't HAVE any tasks. There are no plumbobs, only the little Reaper icon. If I click it, then I get the frame I posted before.
crinrict
Hero+
5 months ago
@kannbrown65 Have you tried a game repair yet ?

Did you do the happy home login event and do you have these rewards still (important to know for further troubleshooting steps)
kannbrown65
Seasoned Adventurer
5 months ago
Thanks for checking into this. I had to log on and check, and yes, I did participate. And all the items seem to still be there.
daughe1
5 months ago
The plumbobs for the reaper rewards is missing in the top left corner but I can see the rewards tab w/the reaper on it. I completed the first quest but needed to finish one more task to complete the second. I have repaired several times. I have disabled mods but nothing has worked. I have restarted the game. It reappear once when I switched households but when I went back to the original household I had started the quests with then it never came back again.
crinrict
Hero+
5 months ago
@kannbrown65

In this case try this:

- Move accountdatadb.package to a save place (you will need it later)
- Start the game with the file gone. Your happy home rewards will be gone
- Check if that solves your issue.

If it does

- Play the event
- Once you are done, and have everything claimed, move the newly created accountdatadb.package to somewhere else then the first one.
- move the first accountdatadb.package back into your user folder and open the game.
- You should now have all the rewards including the happy home ones and the new ones. Report back if not.

If it doesn't help, simply copy back the first accountdatadb.package so that you have your happy home rewards back and report back.
crinrict
Hero+
5 months ago
@daughe1 Same as this: https://answers.ea.com/t5/Game-Issues/Ambrosia-Newsletter-task-not-completing-and-quest-list-gone/td-p/14086829/jump-to/first-unread-message ?
Sabrina010812
5 months ago
Thank you so much! I tried this and it worked!!