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jheit11's avatar
jheit11
4 years ago

[DHD] Red X in build mode when sorting by decor style

I recently downloaded the dream home decorator pack and every time that I try to sort by decor style I get the following screen. Red X's through all of the design options. I have, repaired my game multiple times, deleted storage on my computer, and nothing has helped. I deleted all of my cache files each time I repaired the game. I'm not sure what to try next. I have a mac.

Edit By Crinrict: Added Tag to Title, Adjusted Title

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  • jheit11's avatar
    jheit11
    4 years ago

    I made a new account, but Origin was still downloaded on it and so was Sims. I had the same issue. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @jheit11

    Yes, I wanted to check if anything in your existing user account could be causing the issue so testing on the existing installation in a clean user account tests this. It's unlikely but worth checking.

    If you've completely uninstalled Origin and the game then reinstalled and played a new Sims 4 folder, as if you've never had the game on your Mac before, I have no idea what may be causing it. It's very odd.

    If you uninstall and reinstall again, could you leave out DHD and test the game to see if it's linked to only that pack?

    Also, which specific model Mac do you have (About This Mac info)? I haven't come across any GPU specific issues causing this but would be good to try and figure out why it's happening.
  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    4 years ago

    Hello @jheit11 

    After looking into this for a bit, it looks like this is a bug with the text search.  We'll investigate.

    In the meantime, a possible workaround is to use the Filter Items UI on the right side to filter for Styles. 

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    @jheit11 

    Could you please edit your post and fill out the bug form ? Since your post was moved here you weren't asked the questions

    If you aren't prompted, please include this form + answers in your post

    Product: The Sims 4
    Platform:
    Which language are you playing the game in? 
    How often does the bug occur? 
    What is your current game version number? 
    What expansions, game packs, and stuff packs do you have installed? 
    Steps: How can we find the bug ourselves? 
    What happens when the bug occurs? 
    What do you expect to see? 
    Have you installed any customization with the game, e.g. Custom Content or Mods?
    Did this issue appear after a specific patch or change you made to your system? 

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