Product: The Sims 4Platform:Microsoft XBOX OneWhich language are you playing the game in? 中文（繁體）How often does the bug occur? Every time (100%)What is your current game version number? 1.37.13.2300What expansions, game packs, and stuff packs do you have installed? Most all,expect some new pack like The Sims 4: Paranormal StuffSteps: How can we find the bug ourselves? Choose option split from household and move in the game you will find it not work,you can see the character took out the phone and used it but nothing happened What happens when the bug occurs? Choose option split from household and move in the game you will find it not work,you can see the character took out the phone and used it but nothing happened What do you expect to see? Fix this bugHave you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure Edit By Crinrict: Fixed Duplicate Template This bug is causing me some trouble. If I want my family to move out because of this bug, I need to spend more time.Please fix it

Splitting the Household and moving out through the Phone is now possible. Fixed in Patch 1.110.311/2.03 Please create a new thread if you're still experiencing this issues

[FIXED] Can′t use split from household and move/LE: add_knows_career

356 Replies

Replies have been turned off for this discussion

Taylorlcx
5 years ago
I have the same problem and I’m on PC
crinrict
Hero+
5 years ago
@mike359 I tested this and it's fine for me. Can you test if it's isolated to that family ?

Can you split them via household manager ?
mike359
5 years ago
@crinrict Yes, but it will take me more time, so I still hope to fix this bug
crinrict
Hero+
5 years ago
@mike359 Does it happen for all your families ?
CGrant56
Hero+
5 years ago
@mike359 @Taylorlcx
I play on PC. I just used it a few minutes ago to split up a household. Used it 3 times in a row. And it was really slow. The lag was nearly a minute between the time the sim used the phone and the move panel came up the first time. It was long enough that I thought the game had frozen up and I was getting ready to crash the game with Task Manager and reload. But then the panel came up and everything was ok. The next two times, it went a lot faster. So my first thought on reading your posts was if you waited long enough for the game to bring up the move panel since once the call is made, nothing seems to happen for a while until the panel pops up.
So please describe the symptoms a bit more.
Did your game seem to freeze up or did the game keep going and sims kept doing things when it happened to you?
Have you tried using the other way to do it on a lot, via a household computer to move the sims out?
If worse comes to worst, you can always use Household Manager to move the sims you want moved. The phone and computer options are just a shortcut really and only save you one or two steps in the process by not having to exit the lot to the world screen.
Hope this helps.
Taylorlcx
5 years ago
@CGrant56 The action would queue regardless to PC or mobile they’d do the action but the move box never showed up. So if you selected phone they’d pull out their phone do the action then put the phone away and continue doing other things. Meanwhile everything continues like normal no freezing no lag. The sims all interacting. I ended up using household manager to move
crinrict
Hero+
5 years ago
@Taylorlcx Same question to you: Does this happen for all your families or was it limited to a specific household ?
mike359
5 years ago
@crinrict of course.
SimGuruNick
EA Staff (Retired)
5 years ago
Can anyone encountering this issue possibly share a save file with me where you've seen it occur? You can DM me the link to your save, thanks so much!

Instructions for sending me your save: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
mike359
5 years ago
@SimGuruNickYou can check out my bug report video under this post. My video file size is too big. I can’t send you with a private message.