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cadiebugg28's avatar
cadiebugg28
8 months ago
Solved

[FIXED] Game Failed to Load - Error Code 123:

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.318.1020 DX9
What expansions, game packs, and stuff packs do you have installed? For Rent, Horse Ranch, Growing Together, High School Years, Cottage Living, Snowy Escape, Eco Lifestyle, Discover University, Island Living, Get Famous, Seasons, Cats and Dogs, City Living, Get Together, Get To Work, Werewolves, My Wedding Stories, Dream Home Decorator, Realm of Magic, Strangerville, Jungle Adventure, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat, Crystal Creations, Home Chef Hustle, Paranormal, Nifty Knitting, Tiny Living, My First Pet, Laundry Day, Toddler, Fitness, Bowling Night, Vintage Glamour, Backyard, Kids Room, Romantic Garden, Movie Hangout, Spooky, Cool Kitchen, Perfect Patio, Luxury Party
Steps: How can we find the bug ourselves? By living in Britchester and trying to travel to another lot, such as the Library or the Foxbury Commons.
What happens when the bug occurs? I get a message that says, "The game failed to load. Error Code: 123:e55b48b6:e52cbc4a. It is recommended that you relaunch the game." When I click OK and go to the world of Britchester, the lot I attempted to travel to has an orange triangle above it and says it's an unfinished lot.
What do you expect to see? The ability to travel to lots.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The new game update.

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I was traveling around other worlds just fine, and it wasn't until I had my Sim living in the dorm house at Foxbury Institute that she was suddenly unable to travel in Britchester. I was able to travel to the gym in San Myshuno without a problem, but when I tried to travel back to Britchester to the library again, the game errored again. This time the code was 123:62ad84de:8974c82e. She can still travel to her home lot in Britchester, but apparently none of the other lots.

Edit By Crinrict: Added Tag to Title.

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  • EmilyForma's avatar
    EmilyForma
    8 months ago

    When I load into my game I get a message that says "The game failed to load. Error Code: 123:c3e42451:b8509f7. It is recommended that you relaunch the game." When I relaunch my game it says the same thing. I have tried repairing my game through the EA app and when I move my mods folder out of the Sims 4 folder it works fine but when I add it back it says the same thing. 

  • STINKYZENURO's avatar
    STINKYZENURO
    8 months ago

    The game failed to load: Error Code: 123:6d9af85d:a091d57f


    Was playing the game after installing the new update, and had my Sim travel from one lot to another, and after loading was complete, I was sent back to the worlds screen and the error popped up. I tried restarting my Sims, and when I was loaded into the worlds screen, the same error showed up once again. I am playing on PS4 so no mods are present. I have no clue what to do lol

    EDIT: The lot I was trying to go to also has a yellow icon with a warning symbol on it

  • STINKYZENURO's avatar
    STINKYZENURO
    8 months ago

    Fixed my issue by loading into a new lot with the broken Sim, one that is not the sims household, or the lot that the sim was trying to load into

  • MysticalSimmer1's avatar
    MysticalSimmer1
    8 months ago

    Since the update yesterday I can't load into households, mainly if they are off their home lot. I've removed my mods, deleted the localthumbcache.package file and repaired the game but nothing has worked. I keep on getting this error code: 123:e27de4:659eeb80

  • 65742783's avatar
    65742783
    8 months ago

    When trying to travel whether phone, map, or manage worlds gets this message since the update 7-23-24:      The game failed to load. Error Code: 123.ff93df2.ea94bc91. It is recommended that you relaunch the game.

  • makadasse's avatar
    makadasse
    Seasoned Newcomer
    8 months ago

    I've experienced this as well only was trying to go on a date to the bar in Britchester. Also tested it by trying to visit. I can also provide a last exception if that would be helpful.

  • GeekySimgirl89's avatar
    GeekySimgirl89
    Seasoned Newcomer
    8 months ago

    Needing some help on how to fix this. My game suddenly crashed today when I was traveling to thriftea. it left me in the manage worlds screen and popped up an error message saying failed to launch, a long error code, and that it was recommended to restart the game. and I've did that and it still won't load no matter what. it seems to only be this save, as I created a whole brand new one and its fine. I removed all the mods and also repaired the game via the ea app. any suggestions?

  • Jimbo_bob212's avatar
    Jimbo_bob212
    8 months ago

    Same thing is happening to me, I don't think its because you traveled I think that it is the new update that was just introduced yesterday. It was supposed to improve things in the game. I'm getting the same error code, "The game failed to load. Error code: 123:c1b7ad06:5d53cb22. It is recommended that you relaunch the game. " I relaunched the game, tried to repair the game twice, restarted my laptop. I don't have any CC. 

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