Product: The Sims 4Platform:Xbox Series SWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.49.9.2300What expansions, game packs, and stuff packs do you have installed? Get FamousSteps: How can we find the bug ourselves? Create a Lifestyle Brand on the laptopWhat happens when the bug occurs? My game crashes.What do you expect to see? My sim create a lifestyle brand.Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure No additional info. Edit By Crinrict: Added Tag to Title

Hello.Is anyone still seeing this after updating to the latest patch? We believe this should be fixed now.PC/MAC Version: 1.77.131Console: Version 1.44

[FIXED] [GF] Game crashes after Lifestyle Brand

101 Replies

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Cruzgirls
4 years ago
@RedShampoo01 Same here, but I’m using Mac OS. I’ve never tried to do the whole lifestyle bran thing but this is my first time and it keeps crashing my game.
crinrict
Hero+
4 years ago
@Cruzgirls Do you have any lastCrash.txt files in your doc folder ?
SimGuruRitzy
EA Staff (Retired)
4 years ago
Hello @Cruzgirls

We'd like to collect more information to help with the investigation of this issue.

Would you be willing to share a couple of files?

-lastCrash.txt in \Documents\Electronic Arts\The Sims 4\
-Crash log. To find this: Open Applications/Utilities/Console.app, click Crash Reports, find the one corresponding to Sims 4, right-click, select "Reveal in Finder".

Instructions on how to send files are here. You can send them to me via private message if you prefer.
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

Thanks!
AON-Shinobi
4 years ago
@RedShampoo01I'm currently playing Sims 4 on the Xbox One, and I tried creating my own lifestyle brand with one of my sims multiple times, and I too have found that trying to "create a Lifestyle Brand" crashes my game: the pattern of the constant crash happens when you "hit create Brand" at the end. This happens even when I have restarted my console a whole bunch of times and with my reloading my save.

Please fix this EA.
zemysixx
4 years ago
I have the same issue :/
Crazybunlady
4 years ago
I have the same issue, clean install a couple of days ago with no mods.
summervnag
4 years ago
I also have the same problem. It crashes right as I click the check mark thing. I'm on PC. I've also done everything to restarting my computer and undownloading and redownloading. I don't use mods at all either.
zaakirashadeed9
4 years ago
Same issue. Pc. Haven’t cleaned my mods as I see this isn’t gonna be a mods issue. I’ll just put my elderly sims life on hold and hope she doesn’t croak. 🤣
Melia265
4 years ago
@SimGuruRitzy I’m having the same issue too, on PC. I can share the lastCrash.txt file if you haven’t received one yet.
Jendraka
4 years ago
I'm having the same problem too. Never tried launching a brand before now and I've tried 3 times since last night and each time has crashed my game. I'm on PC.