Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.154.1020
What expansions, game packs, and stuff packs do you have installed? Base game, spa day.
Steps: How can we find the bug ourselves? Make a sim go up any set of stairs.
What happens when the bug occurs? Sims cannot go up base game maxis built foundation entry stairs. Sims cannot go down straight stairs into the basement. And sims cannot go up L shaped stairs.
What do you expect to see? My sim to walk up the stupid stairs.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The latest update for snowy escape.
I am beyond frustrated with this bug. I have removed and tried replacing the stairs, and taken out all decorations nearby.
I have tried base game builds with a slight foundation and nothing above the stairs and no one can walk up them. L shaped stairs do not work up or down. My basement stairs do not work up or down.
I have one elder sim will walk down the outside stairs to leave for work but cannot walk back up them. Meanwhile his kids all teenagers cannot even walk down those stairs.
Neighbors will come over and have no issue walking up and down the stairs. Tried visiting community lots and my sims cannot walk up or down.
I do not know what do at this point.
