Forum Discussion

crinrict's avatar
crinrict
Hero+
2 years ago

[OPEN] Endless Loading/Crashing when trying to load a certain lot

This thread is only for issues with CERTAIN lots causing crashing/endless loading. This has nothing to do with save game corruption. This is related to debug/TOOL/Moo placed items and can usually be solved. Affected lots will cause this issue in ANY save, even a new one.

Please only use this thread for those.

Please use this thread for issues with your save game corrupting/multiple lots unable to load and/or error 800/801: [OPEN] Houses/Lots disappear/Error 800 or 801

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.103.315.1020
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? It's reproducible for certain build and saves (shared separately). The exact cause is unclear but it seems to be connected to the furniture. Either it's too many or certain items that are causing issues, preventing the game from loading.
What happens when the bug occurs? - When trying to load into such a lot in live mode will either crash the game or result in endless loading. - Trying to place such a lot from the map will crash the game - Trying to place such a lot in build mode will result in endless loading when trying to exit the lot - Trying to enter such a lot in build mode when already placed will either crash the game or you get lucky and it loads.
What do you expect to see? The lot working like before.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Patch 1.103.250

‌

I put never on the mod question cause I can duplicate the issue on a vanilla game BUT some of these lots were build with TOOL or contained cc

These are all lots build before the For Rent patch. 

There's a separate issue for Lots build on residential rental lot.

EDIT: After further testing it seems connected to certain items placed on the lot (probably either with moo or tool.)

EDIT: After 2 days of excessive testing on this issue, I found that it seems to be a certain or multiple objects of the same kind causing issues. All items have been placed on top of each other and with moveObjects, possibly tool and I personally think it has to do with the placement and not the object itself cause it was a different object each time.

Funny enough, the objects were always outside the house.

Suggestions for troubleshooting

- Try to load the lot in build mode. If that fails, load the lot next to it in build mode and pan around a bit (I have no idea why that seems to work, but it helped me getting crashing lots to load), then go back to the other lot.

- Once you loaded the house, change it to residential if it wasn't already and move someone in without furniture. Load the lot and check if that works. Take note on how the lot looks. Everything that's still there is not an issue if you were able to load the game that way. Save this under a new name. You might need to refer back to it.

- Go back to the save with furniture and try the loading again. This time just delete the house. You can grab it to move around and then delete it. Check again if the problem is gone. If not, the issue is outside, if so, the problem is the house (it could theoretically be both but for now assume it's not. To be sure, you can delete everything BUT the house and see if the problem still occurs).

- Once you know if it's the house or the outside, you can start searching. 

Outside: Delete one half of the lot, then test. Then test the other half. Then do half of the half until you find the object or object group. Depending on the amount of objects used, it could be easier to just delete a whole structure. Up to you.

Inside: Delete floor by floor and then room by room to find the room that contains the faulty item. Then go from there.

EDIT: Be aware that several issues can cause endless loading. Please read this thread for more info: https://answers.ea.com/t5/Game-and-Mod-CC-Issues/MASTER-THREAD-Crashing-and-Endless-Loading/td-p/13328880/jump-to/first-unread-message

524 Replies

Sort By
Replies have been turned off for this discussion
  • 4llen11's avatar
    4llen11
    2 years ago

    Product: The Sims 4
    Platform:Steam-PC
    Which language are you playing the game in? English
    How often does the bug occur? Rarely (0% - 9%)
    What is your current game version number? 1.103.250.1020
    What expansions, game packs, and stuff packs do you have installed? Holiday Celebration, Eco Lifestyle, Get to Work, Highschool Years, Tiny Living, Perfect Patio, Get Together, Seasons, Spooky Stuff, Vampires, Werewolves, Cottage living, My first pet, Dream house decorator, city living, and discover university
    Steps: How can we find the bug ourselves? There is no way to recreate the bug other than to use a previous file of the game, have over 80+ sims, and then update to the new patch.
    What happens when the bug occurs? The game is constantly stuck on the loading screen when trying to load into my household.
    What do you expect to see? Loading Screen
    Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
    Did this issue appear after a specific patch or change you made to your system? Yes
    Please describe the patch or change you made. Most recent patch had caused extended loading times and lag. I have even tried loading into a small single household and it takes about 10-15 seconds compared to being instant previously. The mods have no effect on the loading times. I have deleted all mods, but the issue still persists, so I believe this to be an issue on EA's part.

    ‌

    The issue only occured recently after the most recent patch. People on the MCCC discord believe it to be a bloated file, but I am not so sure because I can load onto the save world perfectly fine, but I just can't play specifically that household. The household contains at least 80 sims, but the issue never occurred before the update, but after today's update has suddenly increased the loading times or rather have forced me to wait endlessly for the household to load. Previously the household would load in less than 20 seconds even with so many sims, but as I am timing the loading times at the moment. It has broken past 20 minutes and still counting. 

    Edit By Crinrict: Adjusted Title

  • 4llen11's avatar
    4llen11
    2 years ago

    Seems similar, but nothing I do fixes the issue. I have also tried removing mods, but that didn't solve the issue. 

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @4llen11 You have one household with 80 Sims ?

    Would you mind sending me your save game ? Instructions in my signature.
  • 4llen11's avatar
    4llen11
    2 years ago

    I have also removed any broken or outdated script mods that may conflict with the update. This issue never occurred in previous patches and the loading times for extreme households like mine, currently totaling 64 sims was reasonable at 20-30 seconds, but after the update, the household endlessly loads, but luckily I can still retrieve the sims from that household. I think it has to do with the recent patch that may have created some form of bug that increases loading times. The issue does not occur in smaller sims households, but there is a noticeable lag when loading into the game. For single sims it would be as long as 5 seconds and for 8 person households was nearly 20 seconds whereas previously would only take about one second to load both. 

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    @4llen11 Did you also remove ANY mods/cc you have and test with an empty mods folder ?

    How big is your save game ?

    But you have 80 Sims in your whole game not a single household ? Just making sure cause you said you had 80 Sims in one household which seems a lot and is only possible with mods.

  • 4llen11's avatar
    4llen11
    2 years ago
    @crinrict Yes, I tested it without mods the household still refuses to load. The loading times also stayed the same.

About The Sims 4 Bug Reports - Archive

14,625 PostsLatest Activity: 4 months ago