[OPEN] [XB/PS] DLC shows as 'new' every time the game launches

Hi there @gsxiyr0p318b 

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Product: The Sims 4
Platform: Xbox
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I'm also having this exact same error. I've had it since the release of the Greenhouse Haven kit and up to the newest expansion ( I own all of them ) I'm also on Xbox One. In build mode it's the problem where every item I have with these expansions stays highlighted even after using them or marking them as being seen. I don't know if this is a universal problem between all xbox ones or certain ones because everyone I've seen with this issue is on Pc/Mac and we can't just take files out sadly.

I've had the Sims 4 for a few years on console. I was trying to save and exit one of my builds and the game crashed. When I loaded back in it mentioned something being corrupted and reset all of my packs. The main menu kept showing pack information for packs that had been purchased years ago up until yesterday's buy. My build was saved but it acted as though the packs I have already had were brand new and wanted me to go back and click on every item to remove the stars from it, then when would click out of it and clicked back, I had to do it all again. I'm confused and have restarted and game and console but I don't know why it happened and what do to.

Hi! I mainly play on PlayStation 4 and for a few months I've noticed that a few of the packs I've purchased, continue to show the welcome pop up despite playing with them multiple times already. I thought maybe when I installed Romantic Garden for free it would take the rest away. However, it just added to the long amounts of screens to close before getting to play. Any way to fix this? Please and thank you in advance!

I have this issue on xbox one as well. Interestingly, it only happens on one xbox profile- the others haven't had an issue. Everytime the game has loaded, it's as if it's never been played- I have to click through all the DLC pup ups, the tutorials try to launch, every object shows as new, etc.

My kid has a user on my PS5 so we can have parental controls etc. via my main account.

However, after I bought a bunch of expansion packs, the popup for “new” packs that appears at startup keeps showing up every time my kid starts The Sims 4 (on her own PSN user profile). These popups do not reappear on my main PSN account - which I used to buy the packs (naturally).

Is there a way to make these popups disappear? It’s a bit of a hassle for my kid to keep closing all the pack popups every time as I’m sure you can imagine.

Everytime I play I get the pop up that new content is available to download. It appears every minute and quite annoying.

I have checked multiple times that there is no new content avalable and even after restarting like ot suggests to download the mysterious content it continues to appear. Is there a way to fix it? I have it set to only check for updates when starting up so it shouldn't appear in the first place.

The menu for Sims 4 packs keep popping up and won’t go away. I saw other people had the same problem, but they were all computer users. 
Plz help me, I’m tired of these pop ups 😭