Re: [ARCHIVED] Become invisible after a space travel (Rocket)

Did you try have them take a shower ?

How long has this been going on ?

This has been happening on-and-off since I purchased the game a month ago. It's more likely to happen when multiple sims are on the lot, and I Woohoo in the rocket. 

I will try to shower and take a bath.

I will also attempt to get a better video of the bug.

I'll try if I can duplicate

Do you know what graphics card you have ? Do you have any other invisibility issues ?

I run the game on an Intel HD integrated graphics card, which is a low end card.

I do not have any other invisibility issues.

Something else I should note is that the rocket has all of its upgrades.

I had my sim take a shower, and they indeed became visible again. 

Video Evidence: https://www.youtube.com/watch?v=KvBdbUo2YKw

Is the chip above minimum requirements ?

I'm going to see if I can duplicate but I might not be as I have a dedicated card.

You're likely right about this being an issue with my hardware. From what I can tell, my processor and graphics card are below the system requirements.

Thank you for the help. If you're unable to replicate the issue, we could assume that this is indeed what is causing the bug.

I'm not able to replicate so if your computer is below specs, I doubt it's something they are likely going to fix, especially since you can easily fix it.

I'm going to change the tag to Feedback to see if there's more users with this issue.

Hi. My Sims frequently return from space invisible when their icon shows that they should be wearing their spacesuits. Please let me know if there is any further information I can provide.

Thanks,

Jennifer.

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.

@crinrict, thanks. I have attached my DxDiag. One problem with it - I upgraded (I think) my video card from a built-in card to a NVIDIA GEFORCE GT 730 video card. It's not showing on my DxDiag. I don't know if Dell gave me bad info (possible), if the company who sold me the video card gave me bad info (possible), or if I misunderstood which slot the video card is supposed to use (knowing me, very possible).

Thanks,

Jennifer.

Your card is showing. Not sure if the drivers are up-to-date though cause those are showing as n/a.

Tagging @SimGuruNick to see this

@crinrict, thanks. The DxDiag shows (I think) the built-in video card and the drivers for it. I am in conversations with Dell about the video card upgrade since it doesn't seem to be working. There should be an option in the BIOS system to change the primary video card, but there is no option of that sort in my BIOS system. I don't know what my options are, although I do have a spare hard drive if I need to swap that out if it would do any good.

In short, while this may be a bug, it could also be my computer.

Thanks,

Jennifer.

Do you have the Nivida experience ? Does the card show in your device manager ?

@crinrict, hi. I have a new DxDiag. Thanks!

Jennifer.

Is it still happening ?

It happens to me too, it's annoying

Hi @RZ_Princess

There should be newer drivers for your card. Try updating.

I have this problem also.  This started for me sometime in June 2016; I noticed around the time kids started disappearing when they were hunting for toys in trash cans.  At that time I was on Window 8 and since then I've upgraded to Windows 10 and the problem persists.  My GPU is NVIDIA  GeForce GTX 960M.  I just updated my drivers (I saw you recommend that) and I sent a Sim to space and they still came back invisible. Having my Sim shower doesn't usually help, though taking them into CAS does.  Any help with this would be appreciated.  

Thanks!

Jennifer

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Also are you using custom content or mods in your game ?

I'm having the same issue.  Saving the game returned visibility in one session, but is not in another.  I'm running macOS Sierra 10.12.2 with a 2.9 GHz Intel Core i5 processor and an Intel Iris 6100 graphics card with 1.5 GB of VRAM, both well above the minimum.

Hi Crin,

Sorry for the very late reply; I never noticed that you replied until I got an update on this thread yesterday.  I don't use mods, but I did change some graphic settings after looking around the site and it seems like something seems to have resolved the problem (I just went on and checked).  I don't remember exactly what I changed in the graphic settings, except I changed a few that had been on medium to high, but then that gave me a problem with terrain paints (ie if I used them, the rest of the lot that was unpainted would turn dark brown), so I have since further changed my graphic settings (switched a couple back to medium) and that is no longer an issue.  

I assume that you no longer need to see my DxDiag since the problem seems to be gone (at least for now 🙂 ).  I do have another question; I did look to see how to run a DxDiag, and the option to run the DxDiag on a 64 bit system isn't coming up even though I have a 64 bit system plus under system information it states I'm on a 64 bit system when I pull up the DxDiag tool.  Would you have any idea why this is the case?

Thanks and regards,
Jennifer

The 64 bit option only comes up on Win 7. On Win 8.1 and 10, Windows is able to properly use the right version on it's own.

If it's solved, no, I don't need your specs

I'm gonna bump because I'm still having this issue

Did you try playing around with your graphics settings as suggested above ?