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CGrant56's avatar
5 years ago

Recessed Platforms Graphic Issue (See Blue/Black Instead of Floor Tile)

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? All, up to and including Snowy Escape
Steps: How can we find the bug ourselves? Build a room on flat terrain or on a foundation 1 click up. Suggest 8x8 size. Place a platform (6x6) in the center of the room so that that there is one tile all the way around the platform. Recess the platform by clicking down twice so that it is one click down. Place tile on both the room and platform. Set walls to drop (middle setting) Zoom out a bit and begin rotating the camera around the room. At a certain distance, the floor in the platforms and you can see through it and get either a blue or black background which may or may not flash. Moving the camera can make it go away but it will come and go.
What happens when the bug occurs? The floor of the platform disappears and you see either black or blue underneath. It may or may not flash and will come and go.
What do you expect to see? A solid floor.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Installing either the pre-patch for Snowy Escape or Snowy Escape

This occurred when I was in build mode in my build save (separate Sims 4 folder) with no mods or cc present.  Build was on a 50x50 lot with 2 recessed platforms in 2 different rooms.  Issue occurred in both rooms. The house was on a solid foundation, 1 click up. Platforms are 1 click down.  Issue only seems to occur at certain camera angles and distances.  Rotating the camera or adjusting the camera angle or zoom distance makes the issue come and go.  Sometimes it's solid blue, sometimes solid black and sometimes both blue and black.  See attached images.

I did find a work around that seems to work to stop the problem.  Building a basement underneath the house seems to have stopped it from happening so far.

6 Replies

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  • In build mode, the floor of a room has started to flash blue and is tricky to click on the whole room. It happened since I tried adding platforms to that room then removed them I restarted my game and laptop but still no use.

  • IngeJones's avatar
    IngeJones
    5 years ago
    @ginovasims When you say "flash" does it flash even when you're keeping the view still (ie not moving your mouse) or is it only flashing as you're moving around looking at it from different angles?
  • Moving around mostly! I think there was one occasion where I wasn't moving the camera and it was flashing between blue and normal, but to be honest, I gave up building on that lot and started from scratch on another lot. The issue might still be around for some people or if I go back, but for this one I just gave up.

  • zoiee2020's avatar
    zoiee2020
    5 years ago

    I think this may be an issue with your FX Card rather then the game. I just got a large update from NVIDA. Maybe look for updates for your card drivers and try again. 

  • Oh great, yes I use NVIDIA too so will have a look for updates. Thank you!

  • CGrant56's avatar
    CGrant56
    Hero+
    5 years ago

    @ginovasims 

    Yep.  Had the same thing happen to me on all the recessed platforms on a lot.  All mine were 1 click down instead of up.  This should not happen.

    Hope this helps.

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