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Hello @SersieSugita
The team is aware of and investigating performance issues with large households.
That said, a couple of questions:
- Which version of XBOX One are you playing with? The original, the S, or the X?
- Can you give some more details about the kind of external drive you're using?
The Xbox I am playing on is the Xbox One X (The Special Scorpio edition, if that makes a difference).
The HD is a Western Digital My Passport Ultra (2 TB) Item model number WDBMWV0020BBK-NESN
- SimQARobo8 years ago
EA Staff
Thank you! 🙂
Also -
- Does the performance seem to get worse slowly and gradually, or is it OK for a while and then quickly becomes bad some time later?
- Could you send over some videos or screenshots of what you're seeing? We'd like to see the house/lot that you're playing with, and the Sims on that lot. How large the house is, the objects in the house and how they're arranged, what the Sims are doing, etc.
- Instructions for sending videos/screens is here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
- 8 years ago
It seems to get worse slowly, over time. Though I do feel sometimes I come back and play and it had stepped up a bit more with the lag than other sessions. Once it gets bad, it just stays bad, session after session. Only when I did thinks like clearing cache or moving the game files back and forth between external and internal HD does it get better. It is not 100% better, but maybe like 70-80% better, then it starts to degrade again.
Here are the videos.
- Bath time lag (This one shows some of the stopping between queued tasks, and also the "popping" of the lag when something that is causing the lag (this time likely the notification that comes up at the end of the video), and then things progress for a time.)
- Dinner Lag (This shows similar lag while eating, and again notifications pop at the end and let things progress)
Screenshots of the house:
- Over all lot
- First Floor looking from the front of the lot
- First Floor looking from the back of the lot
- Second Floor looking from the back of the lot
- Backyard
- Basement
Let me know if you need anything else.
- SimQARobo8 years ago
EA Staff
Thank you very much!
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