Forum Discussion

HollownessDevour's avatar
HollownessDevour
Seasoned Ace
2 months ago

Collection reports mass locked and to be deleted, with no plans on solving...

Sul Sul, Simmers,

Today we're announcing some changes to how The Sims 4 Bug Reports Forum functions. These changes affect Collection threads going forward, and are designed to help us identify and respond to the community’s top issues faster and more reliably.

So, what’s changing? Collection threads as a way to collect and group issues are being sunset to ensure that, moving forward, each post in The Sims 4 Bug Report is focused on a single issue. All current Collection threads will be closed over the coming days.

Why? As we continue to dedicate time and resources to fixing top community issues, we’re learning that Collection threads often contain multiple similar appearing community-reported issues under a single thread, which creates two main issues for our teams:

First, while two issues may seem similar enough on the surface to be linked together in the same thread, we’ve discovered they often have different root causes, and require fixes from different areas, and even different teams.

Second, it makes it difficult for our internal tools to capture the individual issues in each thread as we cannot capture your individual votes on comments. It also makes it harder to communicate to you what’s been fixed when we resolve an issue reported in a Collection thread. 


Basically, Collection threads just don't allow us to get the kind of granular data on what issues you care about via the EA Forum vote system, and make it harder to communicate to you when we fix issues that ended up being unrelated to one another - so your issues aren't being represented like we (or you) want, and we’re changing that. 

When? This change is going into effect in 2 phases over the next week: 

On December 2nd, you’ll see Collection threads locked for any new comments.

Then on December 8th, we’ll begin removing Collection threads to prevent any confusion on what’s already been reported for tracking. 


We’re doing this in 2 phases to allow you time to create new threads (1 per issue) for any issues you have reported currently in a Collection thread. Thank you all for the time and effort in reporting these issues to us, to allow us to get them tracked appropriately going forward.

EA_Cade

They seem to only want mass voted for bugs to be on their radar, with no regard for years of user reports (who will most likely not re-report as they assumed reporting once is enough), and user effort keeping their forums organized (mainly crinrict).

Very disappointed I won't even be able to refer to old posts that were, merged to collection posts to start with, and not to mention all existing reports awaiting more reports.

I don't blame the devs for not being able to fix every single thing, but why can't they collab with modders who already have fixes to work with the actual game, instead of every update fear of losing modder made fixes being broken. 

Bug reports should be archived; NOT DELETED!!!! For at least reference and historical purposes, sweeping it under the rug might be nice for them to start clean slate, but all the effort users/players put into reporting should count for something. I hate it when I search for an issue and don't see any posts (when I know it is a pre-existing issue) or a deleted post (oops errors, when links clicked), making me feel like my bug issue is being gaslighted and is all just in my head.

9 Replies

  • TA1111's avatar
    TA1111
    Seasoned Adventurer
    2 months ago

    Archive the Collections!  Collection posts may not be efficient and need revision but deleting the content feels like a cover up to make long standing problems disappear.   Going forward will only the most voted on bug reports receive attention?   

    "Electronic Arts gross profit for the twelve months ending September 30, 2025 was $5.742B, a 1.07% decline year-over-year."  Says the Net.  After the sale who know what kind of corporate maneuvers are happening but... almost 5 Billion in annual gross profit for pixels and EA won't hire adequate staff to maintain the games or organize the Bug Reports???       

  • HollownessDevour's avatar
    HollownessDevour
    Seasoned Ace
    2 months ago

    I do dread the amount of "awaiting additional reports" posts, that will just be glossed over. But I do give kudos to the try hard effort for the past two major bug updates (even though some have fallen short, and some still remain unfixed "after the fix").

  • Malyptak5's avatar
    Malyptak5
    Seasoned Traveler
    2 months ago

    Ok cool great, that will definitely make it easier for me to figure out if I'm experiencing a glitch or if it's an established bug. Thanks, EA.

  • Malyptak5's avatar
    Malyptak5
    Seasoned Traveler
    2 months ago

    TA1111​ Right??? I know the point of the sentence was to point out the decline, but all I'm seeing is "5 billion dollars in profit, and nee nee nee nee boo boo to the people who gave us that money who got semi-functional games bc we are collecting this profit instead of reinvesting in our products. Also, thanks folks who make post-production fixes for NO COST TO US, but we're just gonna ignore that you exist at every stage of development"

  • Malyptak5's avatar
    Malyptak5
    Seasoned Traveler
    2 months ago

    Also you make a great point about working with the modders. Soooo much of the issues they can't seem to wrap their brains around have been solved by modders. I'm willing to bet that being given credit/acknowledgement/ shout out and maybe a store credit worth the equivalent of an EP or something would be enough to get many modders on board, especially since they're doing it for free (or whatever income is generated by website traffic or patreon in some cases) anyway.

    Instead of ignoring the fact that they exist, why not ask them for their flipping help?! I get that they're terrified they might have to *gasp* pay them, but if EA just makes it clear up front that it's not a paying gig, they'll only get the people who are okay with that trying to get involved. There are enough simmers (side note, my autocorrect tried to make simmers into winners and that made me smile) that just love the game and would help just for the sake of making the game better that they would still get plenty of assistance, and with tools like zoom and Google workplace or whatever it's called that there's really no excuse not to try.

     

    [Edited to fix some grammar whoopsies]

  • TA1111's avatar
    TA1111
    Seasoned Adventurer
    2 months ago

    Malyptak5​  Yeahhhh!  5 B, almost 6B gross profit in one year!  And it's not like they produce physical goods with overhead expense for a factory.  Salaries, digital storage and advertising are their overhead.  Hire some talent and make something fabulous!   The Mod creators did the R&D for you.  And EA can see which mods and cc are popular with player/customers.   

  • With Project X coming next year, EA has no plan to fix all the bugs.

    The plan is the same as The Sims 3 : Just abandon a broken game and move forward with the next broken game.

  • TA1111's avatar
    TA1111
    Seasoned Adventurer
    2 months ago

    At The Team level, I believe they are working to repair the bugs. They are updating every month.  YAY team!  Seriously. 
    I suspect it's a big tangle because for a long time EA allocated more time and $$ to rolling out New.  I cringe whenever someone comments, "ohhh, that's been that way for Yearrrssss".  Bugs happen, so provide for it.  Hire enough people.  Fix the game as it happens, not years down the road.  That's EA management decisions.      

  • TA1111's avatar
    TA1111
    Seasoned Adventurer
    2 months ago

    I've read some about Project X.  Is the recent bug fix push the "Close Out Team"?   

    (Dec 6 2025, dating for posterity.  I'll look back and see how it played out.)     

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