Forum Discussion

cursedcassandra's avatar
cursedcassandra
Seasoned Newcomer
2 months ago
Solved

Missing Content from Expansion Pack

I tried opening a case about this and the chat agent was unable to help and advised I post here, so I'm really hoping to find answers.  I purchased the Businesses & Hobbies Expansion Pack on April 1...
expansion packs
  • simgirl1010's avatar
    simgirl1010
    2 months ago

    If you purchase the Businesses & Hobbies Expansion Pack before April 18, you can elevate your business with several inspiring pieces. Witness the beauty of sculpture and body art with the Practice Makes Perfect Priscilla Statue, keep perishable products fresh with the Sweetest Treat Display Case and illuminate your space with the Beautiful Flaws Lamp.

    https://www.ea.com/en/games/the-sims/the-sims-4/news/businesses-and-hobbies-expansion-pack

    cursedcassandra​ I will refer your issue to one of the community managers. They'll be available on Monday.

simgirl1010's avatar
simgirl1010
Hero
2 months ago

Unfortunately the Set Up Shop digital content was only available through April 17. 

Elevate your business with these inspiring pieces. Available until April 18th 2025.

 

 

cursedcassandra's avatar
cursedcassandra
Seasoned Newcomer
2 months ago

Until generally includes the date mentioned. Promos also said "by the 18th" which also means through that date to any other business I've ever used that has sales. The official Sims YouTube video, which is linked to on the sale page, also says "through" the 18th. I highly disagree customers should have the understanding that the content ended after the 17th.

Has an actual  EA representative responded to this issue?

  • simgirl1010's avatar
    simgirl1010
    Hero
    2 months ago

    If you purchase the Businesses & Hobbies Expansion Pack before April 18, you can elevate your business with several inspiring pieces. Witness the beauty of sculpture and body art with the Practice Makes Perfect Priscilla Statue, keep perishable products fresh with the Sweetest Treat Display Case and illuminate your space with the Beautiful Flaws Lamp.

    https://www.ea.com/en/games/the-sims/the-sims-4/news/businesses-and-hobbies-expansion-pack

    cursedcassandra​ I will refer your issue to one of the community managers. They'll be available on Monday.

    • cursedcassandra's avatar
      cursedcassandra
      Seasoned Newcomer
      2 months ago

      Like I said earlier, YouTube uses the word "through," so hopefully you can see the confusion. It's frustrating when the language used by EA isn’t consistent, and it seems unreasonable to expect customers to carefully analyze every promotional message to decipher the end date (especially when they are apparently contradictory).

      I also spoke with another chat agent who confirmed that I should have received the extra items when placing my order on the 18th. Based on that, it doesn't seem like I misunderstood.

About The Sims 4 Feedback

Share your feedback around The Sims 4 with the community.3,088 PostsLatest Activity: 22 minutes ago