Missing Content from Expansion Pack

Question

I tried opening a case about this and the chat agent was unable to help and advised I post here, so I'm really hoping to find answers.

I purchased the Businesses & Hobbies Expansion Pack on April 18th, which was advertised to come with the extra Set Up Shop Digital Content (3 items) if purchased by April 18th. When I opened the game after downloading I could not find any of those extra items in the build menu, only the regular pack items are there. I have tried on multiple occasions, even after the most recent game update, still no items. It's like I was given the version of the pack that is now available and not the pre-order version that I paid for.

If this needs to be posted elsewhere or I need to contact EA in a different way, please advise how as it is incredibly difficult to get a hold of someone to get this sorted.

simgirl1010 · Answer

Unfortunately the Set Up Shop digital content was only available through April 17.&nbsp;Elevate your business with these inspiring pieces. Available until April 18th 2025.&nbsp;&nbsp;

simgirl1010 · Answer

If you purchase the&nbsp;Businesses &amp; Hobbies Expansion Pack before April 18, you can elevate your business with several inspiring pieces. Witness the beauty of sculpture and body art with the Practice Makes Perfect Priscilla Statue, keep perishable products fresh with the Sweetest Treat Display Case and illuminate your space with the Beautiful Flaws Lamp.https://www.ea.com/en/games/the-sims/the-sims-4/news/businesses-and-hobbies-expansion-packcursedcassandra​ I will refer your issue to one of the community managers. They'll be available on Monday.

cursedcassandra · Answer

Until generally includes the date mentioned. Promos also said "by the 18th" which also means through that date to any other business I've ever used that has sales. The official Sims YouTube video, which is linked to on the sale page, also says "through" the 18th. I highly disagree customers should have the understanding that the content ended after the 17th.

Has an actual EA representative responded to this issue?

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Missing Content from Expansion Pack

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