What am I paying for?

I was just soft locked from my sims4, like sure it's my choise to pay such a riddicolus ammount for a game BUT if i put in more than 4000 swedish kronor in to all the expansions the game should be bug free? Or is that just me whom feel this way?

I lost more than 3 houres of progress just becouse the game soft locked. It,s soo lazy of the developers and then the only way i could find a way to coplain is thru a discussion with people who isn't even a form of developer for the game.....

Im dissapointed how do i contact ea directly? Why isn't it esier AND WHY is every game like 456 kr, Like the f "small" packs are like a 100kr ?? How is the packs costing the company soo much???