Forum Discussion

Re: Sims 4 - Packs missing from EA app

All of the expansion packs, and kits I have purchased direct through EA are GONE completely after today's update. 
Complete history of purchase in the APP-just WIPED OUT. 
This is happening to a lot of people.

Please, please, please-fix this asap! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey jadedgirl71​

    Given the missing purchase history and empty library, it sounds like you've signed in to the wrong EA account. That'll repopulate once you locate and sign in to the EA account you used to make those purchases. 

    I've merged your post into the main thread for this topic, so please take a look at the accepted solution for more information. Thanks!