after the new update, my game does not want to connect to the internet. i have no mods installed, so its not that. I`m just curious if anyone has been having the same problem, or know how i can fix it
Whelp, I've literally tried everything on the hardware side AND software side that I could manage before I hit a dead end. Nothing I do fixes this problem. I'm surprised a dev hasn't come into this thread yet, since clearly I'm not the only one having this issue. This is getting egregious. I haven't been able to get onto the gallery for three weeks now. I have literally done all I can, to my knowledge, try to fix this problem on my own and in my precious spare time. The fixes already offered do not have an effect on these problems, and whatever I could offer only lead to dead ends.
I probably should have waited to buy Snowy Escape if I had known there were so many issues with its involvement at this point.
Why am I able to get to the gallery on a laptop even though its literally the same conditions? Nobody has gotten back to me to give me an answer.
Why is the game I'm in not give me internet access when I'm using the exact same internet that the laptop does? Again, no answer.
Ransomware is not turned on. At all. Therefore is not affecting this issue, though I appreciate the added information for others.
I'm really trying to have patience for this? But as stated above, I've already gone above and beyond on my side to fix this problem. How about some give and take here, EA?
Like, should I send version information at this point? Would that even make a difference?
Yes I agree, I just think more and more people get's the same problem with the gallery. And no dev's have showed up yet, Which is little annoying when we've tried everything we can do. I love the sims 4, I have made so many houses now that I want to put in the gallery, but can't. Hope they fix this issue soon.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1 . 69 . 57 . 1020
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? When I open up the gallery and try to go to main news it says I'm not connected to Internet even though I have a strong signal.
What happens when the bug occurs? Not opening the gallery due to "an internet" issue
What do you expect to see? Click and it opens as normal.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. 2 or 3 patches / updates ago.
When I open up the gallery and try to go to main news it says I'm not connected to Internet even though I have a strong signal. It worked earlier and this problem started during mid-summer.
Are we ever going to get some feedback on this? It seems as though we've all done what was listed and the problem still persists. Is someone looking into this??
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